Results driven program leader. Passionate about leading impactful change projects. Currently leading a matrix organisation within ADP to upgrade clients from legacy to strategic payroll platforms. Following recognition for closing an aging platform in 2020 by retaining 650 clients onto our strategic platform (Results Driven Award Winner in 2020), successfully migrated a further 1,000+ clients off a much larger and more complex platform. The key to success has been designing a seamless and minimal effort process for clients that has resulted in improved retention and a 50% improvement in client experience metrics (NPS Relationship).
Listed skills include Project Management, Software Implementation, Business Process Improvement, Saas, and 16 others.