A NPO working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington since 1973.- Managing IT systems with the highest administrative rights. - Evaluating, consulting, and leading IT operations.- Planning and executing IT Projects to implement, upgrade, and innovate IT capabilities of the organization.- Be an escalation point in case of incidents or problems.- Observing and making decisions on Information Security matters. (one of the information security officers)- Supporting C-level staff in technology.- Managing MDM solution MS Intune, implementing new policies, ensuring compliance, and fixing issues.- Managing Azure cloud-based servers, including configurations, health-check, upgrades, and patching.- Managing EntraID, M365, including user accounts, licenses, and security settings.- Implement and manage cloud-based security services: Proofpoint, Crowdstrike.- Implement and manage Universal Print.- Manage network infrastructure on Meraki Cloud.

Reservist of the US Navy, reporting to Everett Naval Station for duty as a Logistic Specialist (LS)

A software company provides products and services in the fields of endpoint securityand zero-trust security.- Delivering IT daily operations and managing projects/changes across data centers and offices in Canada, the US, the UK, and Vietnam.- Managing core infrastructure including servers, and networks, storage.- Managing security patches for all servers. Monitoring systems by PRTG.- Performing analysis on current IT problems. Providing solutions and processesto improve the performance of IT systems.- Actively monitoring and evaluating performance and detecting potential issues.- Evaluating security risks in IT systems, identifying and remediatingvulnerabilities.- Performing changes to the environment, ensuring services are delivered withhigh satisfaction from stakeholders.- Managing endpoints using different tools: Absolute, Jamf, Intune, Crowstrike,Sophos, and Rapid7.- Managing network using Cisco Meraki Cloud - Managing VPN using NetMotionMobility.- Managing enterprise communication systems: Fuze, WebEx, and Slack -- Managing Microsoft 365 subscriptions, licenses, groups, and users. Managing Exchange servers on-prem and Exchange Online.- Managing identity systems: Active Directory, Azure Entra ID, and the MFAsystem: DUO.- Performed audit on IT services and assets.Supported Hosting Operation:- Monitored Docker containers up and running healthy. Performed initial troubleshooting if an unplanned outage happened. Operated production environment based on Kubernetes. Supported development teams to troubleshoot production issues.- Experienced with IaC tools: Terraform, Ansible, Jenkin CI/CD.- Experienced with cloud platforms: Azure, AWS.- Knowledge of YAML - Knowledge of micro-services architecture.

SCC is the top 3 IT managed services provider in the UK.- As a Technical Services Manager of SCC, I have built a professional IT team to provide 24/7 IT Data Center service. - Monitored, investigated, and remediated IT incidents or problems at multiple level-3 data centers. Monitor health and compliance of 2000 racks and about 1200 servers.- Liaised with data center engineers to perform on-site checks when incidentshappened. Passed through information collected to the Major IncidentManagement team or Problem Investigation team to report situations withcustomers.- Proposed change requests to remediate incidents, resolve problems, andenhance systems performance to ensure the best Service Agreement Level.- Supervised the IT experts group in monitoring, managing, and resolving criticalincidents or problems at L3 and L4 Infrastructure support.- Ensured service continuity 24/7/365. Ensured daily IT operation complies withindustry standards: ISO 20000, ISO 27000, and ITIL Framework.- Maintained continuity service improvement, ensured IT infrastructure runningwith high availability, reliably, and safely to deliver the best quality of services forEuropean customers.- Managed, coached, and motivated team members. Analyzed individual skill,performance, KPI, shift rotation, bonus, and sick leave.- Summarized and reported daily operations to headquarters.

- Provided IT consulting and infrastructure managed service for approximately 20 enterprises/schools in Switzerland and other sites. The primary business concentrates on cloud solutions.- Provided enterprise customers with managed infrastructure solutions: virtual server space, network connections, bandwidth, IP addresses, and load balancers which are available for hybrid deployment connected to MS Azure Cloud.- Managed servers and databases: MS Windows 2012 R2, Office 365, RDS, clustered servers, SQL cluster, Exchange Online (cutover Migration and hybrid Deployment), Skype for Business, Sharepoint - VDI infrastructure: Citrix XenDesktop/XenApp - Backup/Restore: EMC Avamar, Asigra Cloud Backup - Security: SMS Passcode, Bitdefender GravityZone, - Monitoring: PRTG, Kiwi Syslog.- Liaised with software providers to introduce new solutions to customers.- Monitored customer infrastructure in hosted data centers.- Managed IT services, investigated IT incidents, and problems happening in customer infrastructure, and performed changes to restore services.- Managed new projects, performed site surveys, and communicated the project status to customers.Installed/Upgraded/Maintained IT systems per customer requests on the ServiceNow portal.

A US semiconductor company, acquired by Synopsys Inc.- Delivered 24/7 IT service desk for North America, APAC, and EMEA offices via Remote Desktop, VoIP phone, and other audio/video communication channels: Lync, Skype, and Cisco MeetingPlace.- Deployed and managed Windows Server 2012 servers, MS Exchange 2013, Sharepoint 2013, SCCM 2012, Project Server, and VMware virtual machines.- Assisted senior engineers to maintain and monitor IT systems: virtualization (VMware + Citrix), backup/restore (Quantum tape backup) systems, Symantec mails gateway, Vipre Business Antivirus, Riverbed Steelhead WAN traffic optimizing system.- Joined in projects upgrade/maintain and operate enterprise systems based on many technologies: Citrix, Vmware,- Exchange 2013, Lync 2013, Sharepoint, SCCM, LSF.- Tested software, built packages, and deployed it to the software catalog on SCCM.- Joined Data Center maintenance projects, upgraded IBM Flex System, HP Servers, Dell SAN, Brocade, Nexus switch.- Provided technical support service for contractors, customers, and partners on supply chain tracking system: Online Yield Report website, FTPs, and Sharepoint sites.- Provided technical support for projects teams on RedHat Enterprise OS, managed Citrix VDI sessions, Load Sharing Facility (LSF), installed and updated designing tool, set quota, managed license files, and jobs controller.- Deployed composite packages for software development projects on Oracle Enterprise Database and Oracle Weblogic. Deployed applications on the QA machines for testing and to the production environment.

Work with software development teams to deliver IT products.Supported sales in providing details about solutions, systems, and projects.Project management: monitored projects, controlled resources, assigned tasks to team members, and tracked progress using Asana.Performed quality control and support products.Managed IT services and office administrative tasks.