David Connell Email & Phone Number

Boston, Massachusetts, United States

Key member of the Customer Success team, acting as point of contact for clients throughout their post-sales journey. Collaborate with solutions architects, sales, and support teams to manage customer relationships, coordinate internal efforts, and drive product adoption, ensuring clients maximize the value of the Akoya Data Access Network.

Massachusetts, United States

As Senior Technical Consultant, drive the deployment of various technology solutions for clients. Leverage software and infrastructure deployment expertise to oversee the implementation of complex software systems, while ensuring functionality. Collaborate closely with diverse clients, ranging from C-Level executives to technical engineers to customize and.

Massachusetts, United States

As a member of PTC’s IoT Center of Excellence, supported and enabled customer transitions from the Axeda software solution (cloud and on-premises) to the ThingWorx platform. Responsible for leading technical customer conversations to define and develop the appropriate transition needs and ultimately, the successful end solution to balance both customer.

Foxborough (Foxboro), Massachusetts, United States

As a senior member of Axeda Corporation’s OnDemand Center, supported 24x7 operations for cloud customers with minimum SLAs of 99.99% uptime of our mission critical software systems. Responsibilities included research and analysis of current operations to identify and address performance problems, supporting the build out of enterprise servers and virtual.

Massachusetts, United States

Helpdesk Team Lead for this outsource IT company with responsibility for managing a 6-person team of IT professionals along with performing technical remediation to ensure client SLAs were met.

• Credit Union On-Line, Inc. (CUOL) has been providing data processing solutions for credit unions since 1980, and is the only complete technology solutions provider in the U.S. that offers FiServ's XP2 platform in a.
• Operated the UNISYS mainframes in a financial environment
• Assisted in the planning, scheduling and documentation of upgrades, fixes and projects
• Executed all special requests from customer service, and projects
• Assisted in the printing of reports and required forms on system printer, sign, burst, and decollate as needed
• Maintained all operations procedures manuals

• Managed bulk project line orders for distribution division of project work
• Worked with the Lucent 5ESS switch in order to feature phone lines
• Interacted with customers regarding porting of new number and voicemail
• Ported telephone numbers through Verizon NPAC system
• Activated and modified telephone lines
• Submitted orders through Verizon GUI to port customers