David Jones Email & Phone Number

Littleton, Co, Us

Anywhere I Can Get To From Dia

- I engage with high-value end users to proactively manage existing relationships, identify new business opportunities, and lead conversations with dealership teams to ensure that every customer has an exceptional experience.-I train automotive industry professionals on how to implement and use automotive industry revolutionizing software either alone, as a team member, or as the leader of a team depending on the needs of the moment. -I install, customize, and maintain software tools in order to target specific end user goals, ensure correct operation, and provide desired results.-I consult with dealership management teams on change management, best practices, utilizing KPI’s, action planning, and employee compensation plans to maximize team success and Return on Investment.

Anywhere I Can Get To From Denver International Airport.

-I trained automotive industry professionals on how to implement and use automotive industry revolutionizing software either alone, as a team member, or as the leader of a team depending on the needs of the moment. -I installed, customized, and maintained software tools in order to target specific end user goals, ensure correct operation, and provide desired results.-I consulted with dealership management teams on change management, best practices, utilizing KPI’s, action planning, and employee compensation plans to maximize team success and Return on Investment.

Anywhere I Can Get To From Denver International Airport

Greater Denver Area

Responsible for work distribution and workflow management. Responsible for knowing and utilizing repair times, employee abilities, and customer expectations to complete scheduled tasks while allowing time for unexpected developments and complications. Coordinated with multiple other dealerships and corporate entities to ensure customer satisfaction and provide exceptional service experience. At various times I provided up to 30% year-over-year revenue and gross profit growth with less than a 3% increase in customer traffic and no significant change in customer satisfaction scores.Created vehicle repair and service estimates, including insurance claims and warranty documentation. Delivered estimates to guests, including selling unanticipated repair and servicing needs to clients and keeping interested parties informed on progress. Utilized DealerLogix software/iPad combo to enhance guest experience, including electronic estimate delivery, video demonstration of guest vehicle issues, and electronic guest check-in, vehicle walk-around, and repair order creation. Tracked multiple vehicles over varying time horizons in order to coordinate repair efforts and deliver vehicles to guests at the desired time. Explained complex procedures and service requirements to sales staff and customers with limited technical knowledge. .

Bachelor Of Science (B.S.), Finance, General, 3.6

Technical Certificate, Automotive/Street Rod, 97%