Karen Smith Email & Phone Number

Barrie, Ontario, Canada

• Worked with dealers to configure, test and implement the Xtime software via screen share• Provided dealer with initial training• Worked as Lead on Hyundai USA rollout, provided weekly status and updates to HMA, team successfully launched 800 Hyundai locations• Provided ongoing dealer support to ensure exceptional customer service, built and maintained excellent customer relationships through timely response to inquiries and addressing customer needs and resolving… Show more • Worked with dealers to configure, test and implement the Xtime software via screen share• Provided dealer with initial training• Worked as Lead on Hyundai USA rollout, provided weekly status and updates to HMA, team successfully launched 800 Hyundai locations• Provided ongoing dealer support to ensure exceptional customer service, built and maintained excellent customer relationships through timely response to inquiries and addressing customer needs and resolving concerns.• Directed and lead team of 5 Launch Consultants, supervising activities to drive productivity and efficiency• Assisted in hiring of staff, including employee development and performance reviews• On boarded and mentored new Launch Consultants• Collaborated with management to maximize customer satisfaction and streamline procedures• Successfully set up and configured high priority installs and escalations• Consistently met or exceeded team monthly implementation targets Show less

Barrie, Ontario, Canada

• Supervised and coordinated the daily activities and operations of the Barrie, Ontario office• Scheduled and prioritized office activities to meet operating requirements• Planned and scheduled office social functions including summer socials, holiday parties and luncheons• Tracked inventory and ordered office supplies• Maintained a pleasant and secure working environment• Acted as liaison with other departments• Facilitated the move of the office from one location to… Show more • Supervised and coordinated the daily activities and operations of the Barrie, Ontario office• Scheduled and prioritized office activities to meet operating requirements• Planned and scheduled office social functions including summer socials, holiday parties and luncheons• Tracked inventory and ordered office supplies• Maintained a pleasant and secure working environment• Acted as liaison with other departments• Facilitated the move of the office from one location to another. Worked with landlord, trades and remote facilities team to insure buildout complete and ready for occupancy. Show less