David Almquist Email & Phone Number

Greer, SC, US

Spartanburg, South Carolina, United States

Leading the effort to dramatically innovate servicing through business analytics, process improvement, and cutting edge technology.

Led a multifunctional team to develop and implement cross-channel servicing strategies for small business bank customers.- Drove data infrastructure transformation allowing for visibility of customer servicing interactions across voice, branch, and digital channels- Led the effort to bring in the voice of the customer to servicing moments across the.

Richmond, VA

As head of product for Capital One’s computer vision platform and language technologies platform, led 20+ data scientists and software engineers focused on unlocking business potential through use of unstructured audio and image data.- Reduced $20M annual fraud loss and operating expenses through development of real-time voice biometrics- Achieved a 20%.

Richmond, VA

Led a team of business and data analysts to design and build a centralized customer complaints and insights program for Capital One’s credit card business including evangelizing business and complaint reduction opportunities from those insights.- Drove an industry leading 23% reduction in Consumer Financial Protection Bureau customer complaints and 50%.

Designed and implemented all aspects of account retention and closures, including pricing, fee waiver offers, and third-party vendor management- Delivered $20M+ profitability annually through retention strategy changes

Richmond, Virginia, United States

- Improved the ability to help customers in times of financial stress coming out of the Great Recession across all areas of the customer lifecycle through targeted hardship offerings, creative payment options, and relaxed fee waiver policies- Drove an internal cultural shift to be more customer-centric through the design, development, and wide-spread.

Richmond, VA

- Developed best-in-class statistical models and fraud defenses to reduce the $50M annual P&L for identity, synthetic, bustout, and 1st party payment fraud by 35%- Reduced identity fraud losses by $7MM+ through creation of cutting-edge use of graph networking detection- Reduced payment fraud losses by $15MM+ through development, implementation, and.

Richmond, VA

Lead analyst in charge of $6MM operating budget for identity fraud defense strategies related to account takeover, non-receipt of issuance, access check, and balance transfers

- Nuclear-trained officer on the USS Portsmouth (SSN 707)- Reactor Controls Assistant and Damage Control Assistant- Junior Officer of the Year (2003)- Lead Instructor for Chemical, Materials, and Radiological Controls at the Navy Nuclear Power Training Command