David Almquist Email and Phone Number
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Senior management professional with over 15 years of experience in credit cards and retail banking. Dynamic, outcome-focused analytics leader in risk management, creative problem solving, and P&L ownership. Adept at analyzing business processes, and leveraging designing thinking, data analytics, and problem solving skills to implement value-driven solutions that streamline operations, optimize costs, and provide excellent customer service. Extremely effective at building, motivating, and managing large cross-functional teams to deliver customer-driven innovation and solutions. Strategy | Credit Cards | Business Analytics | Data Analytics | Risk Management | Change Management | Contact Center Management | Product Development | Coaching | Team Building | Business Transformation | Machine Learning | Operational Risk Management | Customer Service | Business Intelligence | Process Improvement
American Credit Acceptance
View- Website:
- americancreditacceptance.com
- Employees:
- 943
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Vice President Of Servicing Innovation And ExecutionAmerican Credit AcceptanceGreer, Sc, Us
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Vice President Of Servicing Innovation & ExecutionAmerican Credit Acceptance Oct 2023 - PresentSpartanburg, South Carolina, United StatesLeading the effort to dramatically innovate servicing through business analytics, process improvement, and cutting edge technology.
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Director Of Omni-Channel Servicing StrategyCapital One Jan 2021 - Aug 2023Led a multifunctional team to develop and implement cross-channel servicing strategies for small business bank customers.- Drove data infrastructure transformation allowing for visibility of customer servicing interactions across voice, branch, and digital channels- Led the effort to bring in the voice of the customer to servicing moments across the customer lifecycle through innovative approaches to using machine learning applications- Championed and led the effort to diversify the… Show more Led a multifunctional team to develop and implement cross-channel servicing strategies for small business bank customers.- Drove data infrastructure transformation allowing for visibility of customer servicing interactions across voice, branch, and digital channels- Led the effort to bring in the voice of the customer to servicing moments across the customer lifecycle through innovative approaches to using machine learning applications- Championed and led the effort to diversify the Small Business Bank contact center footprint internationally allowing for easier scaling of staffing and servicing Spanish speaking customers Show less -
Head Of Product, Machine Learning Technologies, Senior Product ManagerCapital One Nov 2015 - Jan 2021Richmond, VaAs head of product for Capital One’s computer vision platform and language technologies platform, led 20+ data scientists and software engineers focused on unlocking business potential through use of unstructured audio and image data.- Reduced $20M annual fraud loss and operating expenses through development of real-time voice biometrics- Achieved a 20% reduction of the $210M annual back office operating expenses- Eliminated $15M in annual vendor costs through development of a… Show more As head of product for Capital One’s computer vision platform and language technologies platform, led 20+ data scientists and software engineers focused on unlocking business potential through use of unstructured audio and image data.- Reduced $20M annual fraud loss and operating expenses through development of real-time voice biometrics- Achieved a 20% reduction of the $210M annual back office operating expenses- Eliminated $15M in annual vendor costs through development of a proprietary call transcription service- Reduced $10M in contact center costs by building NLP technology to identify call reasons and customer complaints- Reduced cycle times to productionize business rules for Account Takeover fraud by 80% reducing fraud loss and operating expenses by $15MM annually Show less
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Head Of Customer Experience Analytics, Senior Business ManagerCapital One Jan 2014 - Nov 2015Richmond, VaLed a team of business and data analysts to design and build a centralized customer complaints and insights program for Capital One’s credit card business including evangelizing business and complaint reduction opportunities from those insights.- Drove an industry leading 23% reduction in Consumer Financial Protection Bureau customer complaints and 50% reduction across all regulatory and executive complaint channels.- Achieved industry leading Net Promoter scores across all customer… Show more Led a team of business and data analysts to design and build a centralized customer complaints and insights program for Capital One’s credit card business including evangelizing business and complaint reduction opportunities from those insights.- Drove an industry leading 23% reduction in Consumer Financial Protection Bureau customer complaints and 50% reduction across all regulatory and executive complaint channels.- Achieved industry leading Net Promoter scores across all customer segments by developing actionable insights through creation of centralized data presentation layers and cutting-edge use of Tableau, Python, and text analytics of customer feedback from surveys, complaints, social media, and internal associates. Show less
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Head Of Retention Strategies, Senior Business ManagerCapital One Jan 2012 - Dec 2013Designed and implemented all aspects of account retention and closures, including pricing, fee waiver offers, and third-party vendor management- Delivered $20M+ profitability annually through retention strategy changes
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Senior Business Manager, Subprime Rescue Strategies LeadCapital One Jan 2011 - Jan 2012Richmond, Virginia, United States- Improved the ability to help customers in times of financial stress coming out of the Great Recession across all areas of the customer lifecycle through targeted hardship offerings, creative payment options, and relaxed fee waiver policies- Drove an internal cultural shift to be more customer-centric through the design, development, and wide-spread adoption of the first customer journey maps at Capital One
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Head Of Identity And Payment Fraud, Senior Business ManagerCapital One Jan 2007 - Jan 2011Richmond, Va- Developed best-in-class statistical models and fraud defenses to reduce the $50M annual P&L for identity, synthetic, bustout, and 1st party payment fraud by 35%- Reduced identity fraud losses by $7MM+ through creation of cutting-edge use of graph networking detection- Reduced payment fraud losses by $15MM+ through development, implementation, and operation of sophisticated in-house developed payment fraud detection model- Developed operational identity fraud solution to identify… Show more - Developed best-in-class statistical models and fraud defenses to reduce the $50M annual P&L for identity, synthetic, bustout, and 1st party payment fraud by 35%- Reduced identity fraud losses by $7MM+ through creation of cutting-edge use of graph networking detection- Reduced payment fraud losses by $15MM+ through development, implementation, and operation of sophisticated in-house developed payment fraud detection model- Developed operational identity fraud solution to identify 1.8X true fraud through a reduction of 50% of worked cases Show less
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Account Takeover Fraud Strategy Lead, Senior Business AnalystCapital One Jun 2005 - Jan 2007Richmond, VaLead analyst in charge of $6MM operating budget for identity fraud defense strategies related to account takeover, non-receipt of issuance, access check, and balance transfers
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Submarine Warfare OfficerUnited States Navy May 1999 - Jun 2005- Nuclear-trained officer on the USS Portsmouth (SSN 707)- Reactor Controls Assistant and Damage Control Assistant- Junior Officer of the Year (2003)- Lead Instructor for Chemical, Materials, and Radiological Controls at the Navy Nuclear Power Training Command
David Almquist Skills
David Almquist Education Details
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Mechanical Engineering
Frequently Asked Questions about David Almquist
What company does David Almquist work for?
David Almquist works for American Credit Acceptance
What is David Almquist's role at the current company?
David Almquist's current role is Vice President of Servicing Innovation and Execution.
What is David Almquist's email address?
David Almquist's email address is al****@****nia.edu
What is David Almquist's direct phone number?
David Almquist's direct phone number is +1 703-720*****
What schools did David Almquist attend?
David Almquist attended University Of Virginia.
What skills is David Almquist known for?
David Almquist has skills like Credit Cards, Analytics, Predictive Modeling, Risk Management, Predictive Analytics, Fraud, Training, Credit Risk, Business Analysis, Financial Services, Statistical Modeling, Financial Risk.
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David Almquist
Greater Minneapolis-St. Paul Area2olympus.com, imagestreammedical.com
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