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David Barrett is listed as Tik Tok Shop Workforce Program Manager at TikTok, a company with 6875 employees, based in Ireland, Ireland, Ireland. AeroLeads shows a work email signal at shopify.com and a matched LinkedIn profile for David Barrett.
David Barrett previously worked as WFP Workforce Management Lead at Shopify and Play Volunteer at Children In Hospital Ireland. David Barrett holds Full Stack Development - Predictive Analytics from Code Institute.
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Global Workforce Planning for Operational Success:Led strategic workforce planning for global BPO sites and in-house Tier 2 teams, ensuring resources were optimally aligned to meet customer service, seller support, and creator support demands. This approach balanced efficiency with customer satisfaction, driving consistent achievement of key performance metrics.Comprehensive Workforce Management for E-commerce Operations:Managed workforce processes across various sites, enhancing productivity and ensuring reliable, high-quality support across e-commerce customer service, seller support, and content moderation.Strategic Forecasting and Capacity Planning:Developed data models to forecast short- and long-term business volumes, creating multi-dimensional capacity plans. These plans balanced customer experience, employee well-being, and cost efficiency, supporting consistent achievement of SLAs and operational excellence.Compliance-Driven Shift Planning:Designed shifts that complied with labor laws while meeting business needs. Coordinated with operations teams to adjust schedules quickly in response to unexpected workload increases or absenteeism, minimizing disruptions.Performance Monitoring for Productivity and Quality:Monitored operational performance across sites, analyzing metrics to ensure productivity, service standards, and cost control. Data-driven adjustments were made to maintain high service quality.Continuous Improvement in Workforce Management:Led initiatives to optimize workforce management processes, including forecast adjustments, inter-departmental coordination, and system enhancements. Ensured data integrity and maintained real-time insights for decision-making.Stakeholder Collaboration and Alignment:Served as the key point of contact, offering regular and ad-hoc support to stakeholders across teams, including Product and Operations. Ensured that planning and resource allocation aligned with broader business goals, fostering cross-team collaboration.
Listed skills include Financial Services, Insurance, Relationship Management, Banking, and 24 others.
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Dublin, County Dublin, Ireland
Lead global workforce planning for BPO sites and in-house Tier 2 teams.Oversee workforce management for e-commerce customer service, seller, and creator support operations.Ensure optimal staffing levels to meet demand, balancing customer experience, employee satisfaction, and cost effectiveness.Develop long/short-term forecasts and capacity models.
County Dublin, Ireland
Supervised 8 specialist WFP Team members, supporting multiple projects and 8 lines of business. Including onboarding new teams and launching new client contact strategies. Oversaw the preparation of scheduling and forecasting activities for 12 multinational lines of business, including a specialised focus on Back Office operations (x2), while supervising.
CHI has been helping to promote play for children in hospitals. Volunteers bring fun and enjoyment to sick children in many hospitals. CHI volunteers work in co-operation with hospital play specialists and ward staff to organise play activities in the playroom, on the ward, in emergency departments and in outpatient departments.
Kilkenny
Two positions held full end to end Forecasting, Scheduling, Real Time management and reporting fora smaller team of 4 Lines of Business (LOB) and 120 FTE. Secondly as a senior Workforce Planner specializing in demand forecasting and capacity planning for the large Direct Channels Team 1500 FTE and 16 LOB’s. - Managed the forecasting of call volumes across.
County Kilkenny, Ireland
Supported customers to address arrears.Completing detailed analysis of clients financial position (Fact Finds).Supporting clients through all stages of the process
Ireland
Specialist financial advisor, offer advise on Pensions, Life Assurance, Protection, Investments, Savings, Mortgages, Lions and Tigers and Bears, oh m
Dublin 2
Data input 50new business application per day.Auditing Money Laundering documentation.
Dublin 4
Wealth Management Quality Assurance. Monitoring, training and supporting AIB's Financial Adviser Network across Ireland.Quality Assurance of PensionsProtection ProductsSavingsInvestmentsMortgages
Dublin
Life Claims Administrator, Cornmarket Financial Services Group (February 2005 – February 2006)Debt Recovery Claims Handler, Royal & Sun Alliance Insurance (January 2004 – February 2005)Career break to travel in South America (July 2003 – December 2003)Credit Card Services Team Leader, Bank of Ireland (May 2002 – May 2003)Customer Support Team Leader.
Other employees you can reach at tiktok.com. View company contacts for 6875 employees →
Rick Chen
Colleague at TiktokBellevue, Washington, United States, United States
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AM
Ahmad Muner
Colleague at TiktokAmman, Jordan, Jordan
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NB
Nabil Benazzouz
Colleague at TiktokNador, Oriental, Morocco, Morocco
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DC
Dongxuan Cui
Colleague at TiktokUnited Kingdom, United Kingdom
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UK
Ulvi Kirkkeseli
Colleague at TiktokLondon, England, United Kingdom, United Kingdom
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SA
Sanne Asplund
Colleague at TiktokLondon, England, United Kingdom, United Kingdom
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SJ
Sean Jones Jr
Colleague at TiktokTemecula, California, United States, United States
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詹
詹济羚
Colleague at TiktokHaidian District, Beijing, China, China
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OT
Olivia Tennison
Colleague at TiktokNashville, Tennessee, United States, United States
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PC
Patrisia Cindy Gibson
Colleague at TiktokPontianak, West Kalimantan, Indonesia, Indonesia
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Activities and Societies: Project 1: HTML & CSS Project 2: HTML, CSS & JavaScript Project 3: Python Project 4: Full Stack Project 5.
Activities and Societies: Key modules: Risk Management, Principles & Practices of Banking, Customer Management, Banking in a Digital Age.
Advanced Certificate in Callcentre Forecasting, Planning, Scheduling and Real-Time Management -
Principles & Practices in Banking - Completed Banking in a Digital Age - May'16 Credit Risk Management - Sept '16 Customer Relationship.
Care of the Elderly, Special Needs, Childcare, Nutrition, Psychology, Care Provision & Practice, Social Studies, First Aid, Health &.
Certificate in General Insurance for QFA's - 2009 Joint Diploma in Financial Services - 2012
Quick answers generated from the profile data available on this page.
David Barrett works for TikTok.
David Barrett is listed as Tik Tok Shop Workforce Program Manager at TikTok.
AeroLeads has found 1 work email signal at @shopify.com for David Barrett at TikTok.
David Barrett is based in Ireland, Ireland, Ireland while working with TikTok.
David Barrett has worked for Tiktok, Shopify, Children In Hospital Ireland, Bank Of Ireland, and Dorrin Financial Services.
David Barrett's colleagues at TikTok include Rick Chen, Ahmad Muner, Nabil Benazzouz, Dongxuan Cui, and Ulvi Kirkkeseli.
You can use AeroLeads to view verified contact signals for David Barrett at TikTok, including work email, phone, and LinkedIn data when available.
David Barrett holds Full Stack Development - Predictive Analytics from Code Institute.
David Barrett is listed with skills including Financial Services, Insurance, Relationship Management, Banking, Healthcare, Savings, Work Force Management, and Callcentre Capacity Planning.
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