WIth more than 20 years of experience as an Accomplished Chief Operating Officer, I have a proven background in high-level roles, performing as a strategist and mentoring management teams. I have leveraged expertise in process analysis, complex problem-solving, and change management. Fueled by passion, I provide transformational operational and account management, driving robust growth and multi-million-dollar revenue increases. Key Achievements Include: ✅ Served in the hybrid executive leadership role for the Trade Association representing the home building industry and related trades spanning 6 Metro Portland counties, overseeing the association’s business operations, finance, and accounting, as well as human resources while leading a team of 27 direct reports with the additional oversight of 1.2K+ external contractors✅ Leveraged expertise to identify the root cause of a lingering issue causing open, unassigned, or pending tickets to go unnoticed at a 24/7 Call Center, resulting in customer complaints, developing and launching a low-cost solution giving a real-time display of open tickets, and enabling managers the ability to track ticket status, generating notable improvement in client satisfaction✅ Performed high-level negotiations and secured the single largest project in company history, a complex $3.3M initiative that resulted in 30% profit margins and accelerated company revenue by 40% in 1 year✅ Responsible for building process efficiencies into the organization’s accounting, payroll, and inventory management function, as well as upgraded the accounting, job cost and service hardware, and software systems, driving a 2X increase in profitability with a 0 increase in staff or expenseContact me through this profile if you wish to connect.
Listed skills include Computer Hardware, Computer Setup, New Business Development, Software Installation, and 30 others.