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WIth more than 20 years of experience as an Accomplished Chief Operating Officer, I have a proven background in high-level roles, performing as a strategist and mentoring management teams. I have leveraged expertise in process analysis, complex problem-solving, and change management. Fueled by passion, I provide transformational operational and account management, driving robust growth and multi-million-dollar revenue increases. Key Achievements Include: ✅ Served in the hybrid executive leadership role for the Trade Association representing the home building industry and related trades spanning 6 Metro Portland counties, overseeing the association’s business operations, finance, and accounting, as well as human resources while leading a team of 27 direct reports with the additional oversight of 1.2K+ external contractors✅ Leveraged expertise to identify the root cause of a lingering issue causing open, unassigned, or pending tickets to go unnoticed at a 24/7 Call Center, resulting in customer complaints, developing and launching a low-cost solution giving a real-time display of open tickets, and enabling managers the ability to track ticket status, generating notable improvement in client satisfaction✅ Performed high-level negotiations and secured the single largest project in company history, a complex $3.3M initiative that resulted in 30% profit margins and accelerated company revenue by 40% in 1 year✅ Responsible for building process efficiencies into the organization’s accounting, payroll, and inventory management function, as well as upgraded the accounting, job cost and service hardware, and software systems, driving a 2X increase in profitability with a 0 increase in staff or expenseContact me through this profile if you wish to connect.
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Chief Operating Officer (Coo)Home Building Association Of Greater Portland 2018 - 2023Lake Oswego, Oregon, United States• Served in the hybrid executive leadership role for the Trade Association representing the home building industry and related trades spanning 6 Metro Portland counties, overseeing the association’s business operations, finance, and accounting, as well as human resources while leading a team of 27 direct reports with the additional oversight of 1.2K+ external contractors• Immediately addressed the organizational process inefficiencies and high turnover, examining each function to identify gaps and adding strategic processes, procedures, and technology to streamline and optimize business operations• Integral in the development and launch of the Building Industry Insurance Trust (BIIT), offering HBA members industry-leading healthcare plans at competitive rates, as well as allowing the ability to stabilize annual premiums, generating a boost in new membership and high retention rates, while HBA collected 2-3% of all premiums• Overcame obstacles brought on by the COVID-19 pandemic, securing $1.5M in Payroll Protection Program (PPP) and Employee Retention Credit (ERC) funds, eliminating the need to layoff or furlough employees from 2020 – 2023• Collaborated with the CEO to develop an incredibly detailed budget that spanned 20+ departments with 20 – 45 line items, establishing an effective and easy-to-digest product• Functioned as project lead for the “NW Natural Street of Dreams,” overseeing the logistics for the yearly 3-week event that generates significant funding for the organization -
Founder / It ConsultantTechctrl, Llc 2010 - 2018Portland, Oregon Metropolitan Area• Founded the organization and served as an IT Consultant supporting the full-service consultancy and IT outsourcing company, providing a vast array of strategical, tactical, and training services, including hardware and software integration, service and support, as well as programming, marketing analytics, graphic design, and website design and development• Leveraged expertise to identify the root cause of a lingering issue causing open, unassigned, or pending tickets to go unnoticed at a 24/7 Call Center that had led to customer complaints, resulting in developing and launching a low-cost solution giving a real time display of open tickets and enabling managers the ability to track ticket status, ultimately generating notable improvement in client satisfaction• Identified e-Commerce issues that were disrupting the user experience and driving customers away from a Specialty Desk Manufacturer, and introduced a solution that improved sales while delivering a 10% savings on labor and shipping cost• Provided strategic direction and guidance to a multi-site Medical Practice, providing hands-on management of a large-scale technology upgrade, bringing the laboratory testing in-house, automating outdated systems, and maximizing accounting efficiencies while ensuring continuous compliance with all HIPAA regulations -
President & CooDetemple Company Inc 2006 - 2010Portland, Oregon Metropolitan Area• Ultimately was promoted to serve as President and COO of the $15M mechanical contracting firm, reporting to the CEO and being responsible for coaching, developing, and managing a team of 20 with indirect leadership of more than 100 employees• Provided short- and long-term strategic planning, fiscal management, process and system optimization, and client relationship management, as well as serving as the liaison between the organization and Union Leaders• Performed high-level negotiations and secured the single largest project in company history, a complex $3.3M initiative that resulted in 30% profit margins and accelerated company revenue by 40% in 1 year• Overcame a formidable cash flow issue utilizing process and technology, delivering payments within 10 days, and securing significant discounts from various vendors• Led the modernization of a paper-based process that was creating time inefficiencies and preventing the service division from achieving profitability, vetting, selecting, and implementing wireless technology providing the ability to track work, revise work orders, and manage inventory from the road vs. on-site, delivering 1.25 additional billable labor hours per person per day• Developed and cultivated relationships with Union Leadership, reducing union grievances to 0 through ongoing open communication -
Vice President, Strategy & OperationsDetemple Company Inc 1999 - 2006Portland, Oregon Metropolitan Area• Recognized for continuous top performance and promoted to Vice President of Strategy and Operations while continuing to fulfill MIS Director and Marketing Manager duties, quickly becoming an integral contributor to the profitability of the organization and serving as a critical consultant and thought partner to each business unit leader• Responsible for building process efficiencies into the organization’s accounting, payroll, and inventory management function, as well as upgraded the accounting, job cost and service hardware, and software systems, driving a 2X increase in profitability with a 0 increase in staff or expense• Established an initiative focused on safety and developed critical safety programs that enable the organization to consistently perform with an earned modification rating (EMR) in the top 10% of the industry, allowing the company to participate in retro groups and realize a 5-figure annual premium return
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Management Information Systems (Mis) Director & Marketing ManagerDetemple Company Inc 1993 - 1999Portland, Oregon Metropolitan AreaDevised and deployed a strategic IT plan that transformed the company from a largely paper-based firm to one with a fully integrated, PC-based network that accommodated estimating, purchasing, inventory and accounting. From 1996-1999, added marketing leadership to role with specific focus on expanding the firm's marketing impact while cutting costs.
David Rice Skills
David Rice Education Details
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Business Law, Economics, Liberal Arts -
Accounting, Statistics, Business Management -
Liberal Arts -
Project Management, Business Management
Frequently Asked Questions about David Rice
What is David Rice's role at the current company?
David Rice's current role is Accomplished Chief Operating Officer Specialized in Process Analysis & Driving High-Percentage Revenue Increases through Organizational Optimization.
What is David Rice's email address?
David Rice's email address is da****@****trl.com
What is David Rice's direct phone number?
David Rice's direct phone number is +150322*****
What schools did David Rice attend?
David Rice attended Willamette University, Portland State University, Western Oregon University, Purdue University.
What skills is David Rice known for?
David Rice has skills like Computer Hardware, Computer Setup, New Business Development, Software Installation, Customer Service, Wireless Networking, Management, Marketing Strategy, Marketing, Management Consulting, Team Building, Start Ups.
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David Rice
Cissp - Helping Global Public Companies Be Successful Through Technology Business Solutions, While Reducing Cybersecurity Risks And Implementing Llm/Ai. Iso, Soc2, Sox, And Compliance Leader.Greater Phoenix Area -
David Rice
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David Rice
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David Rice
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