Managed and expanded a private music business from 4 to over 50 students, handling all aspects of business operations including scheduling, billing, and communication with clients.Organized and directed two student ensembles, coordinating weekly rehearsals and overseeing all logistics for concerts and recitals.Recruited and retained students by effectively communicating the value of music education and building strong relationships with both students and parents.Ensured high levels of student success in regional and state-level competitions, fostering long-term commitment to the program.Developed exceptional time management and organizational skills by managing complex schedules across five schools.

Principal Trombonist: Led the trombone section of the ensemble, performing at a high professional level across all concerts and rehearsals.Managed Website: Used Squarespace to maintain the official website, regularly updating musician bios, concert information, and performance videos. Distributed sheet music to ensemble members through a secure, password-protected page.Livestream and Video Editing: Managed all aspects of concert livestreams using OBS software and a Canon DSLR camera. Edited videos using Final Cut Pro and uploaded them to the ensemble’s YouTube channel, contributing to its growth.Social Media Management: Managed Facebook and Instagram accounts, creating and posting performance clips and concert promotions. Designed graphics and content that aligned with the ensemble's programming, such as seasonal themes for concerts.Concert Support: Assisted in concert logistics, including organizing rehearsal and performance schedules, preparing concert programs, and ensuring the setup of the audience and performance space.Audition Process: Helped organize auditions, reviewed applicants, and contributed to final voting on new members.Communication: Sent weekly updates and communications to ensemble members via email, ensuring smooth coordination between rehearsals, concerts, and distribution of music.

Provided technical support for iPhone and iPad devices, resolving hardware and software issues while consistently ranking among top performers in customer service.Mentored new team members, developing their skills in empathy and customer service, and delivered a company-wide presentation on improving customer interactions.Excelled in sales, consistently leading in overall sales performance, AppleCare, and accessories, while finding tailored solutions to meet customers' needs.Repaired iPhone hardware components, including screens and batteries, ensuring a high level of technical proficiency and attention to detail.Built strong relationships with clients, ensuring customer retention and repeat business through personalized service and expert problem-solving.

Delivered remote customer service and technical support for Apple products, using active listening and problem-solving skills to resolve customer issues quickly and effectively.Gained expertise in multitasking, managing high call volumes while maintaining a high standard of customer service and satisfaction.Developed strong communication skills through daily interaction with customers, enhancing my ability to translate technical concepts into clear, customer-friendly language.