David Byrne Email & Phone Number

Denton, Tx, Us

Ooty, India

Freedom Firm monitors red light areas in India for minor aged girls and works with police to rescue them. See www.freedom.firm.in

Atlanta, Georgia

1. Completed three-year outsourcing strategy for Deposit & Card Products with targeted savings exceeding $100M. 2. Recognized for strategic leadership.3. Identified 50+ global delivery opportunities that represented 8,000+ FTE from the U.S., U.K., and Canada. Value propositions included: cost, turnaround time, talent, quality, productivity, and risk mitigation.4. Created an innovative voice segmentation framework and applied it with C-level executives to 140+ consumer voice processes. 5. Six Sigma Green Belt certification; focused on “Improving Front Line Manager Effectiveness.”

Delhi, India

1. Achieved 99.7% of key metrics across 23 processes in five footprints in two cities. 2. Received the highest LOB executive feedback score among 12 peers.3. Saved $3.5M annually by establishing a Six Sigma culture, resulting in 87 JDI (Just Do It) projects.4. Reduced errors by 93% and led the domestic LOB out of a SEV-2 audit issue for payment research.5. Improved customer satisfaction from 47% through email to 72% via chat by piloting offshore chat capability.6. Managed nine associates who received “World Class Customer Experience” awards.7. First operations manager selected to relocate from the U.S. to India.8. Identified 54 best practices that were approved and implemented in the U.S. 9. Raised $230K in annual contributions for the United Way as champion across all Delhi processes.

Atlanta, Georgia

1. Key subject matter expert for design of the revolutionary RIDS remittance processing platform, creating several industry firsts that propelled BofA from 14% market share to the dominant wholesale Lockbox provider with 32%.2. Saved over $2.3M per year by pioneering Check and Lockbox’s first offshoring initiative (invoice keying) in India on-time and budget and increased the program several times with greater complexity of work. 3. Increased productivity 100% (average of 20% improvement per year) and reduced the encoding error rate 50% over four years by influencing management, partners, and vendor with enhancement ideas and funding.4. Increased revenue per item from $1.20 to $1.60 by designing several revenue initiatives with Product Management, including Client Web Print, AR Matcher, B&W TIFF, Image Transmissions, and Scannable options.5. Stunned management with an “impossible” 27.2% improvement in quality by providing vision and expertise for the 2007 Lockbox quality MBF. Leveraged system capabilities and user ID profiles to drive verification queues. 6. Reduced vendor costs $11M+ as negotiating lead with Supply Chain Management partners. 7. Developed four key talents who received the annual “Award of Excellence.”

M.B.A., Finance

With Honors, including Tilburg, Netherlands study program

Bachelor'S Degree, Chemistry

Activities and Societies: Dean's List

Education record