David Byrne Email and Phone Number
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Innovative, results-oriented global operations executive with broad C-level exposure and proven success in operations, strategy, sales, vendor management, outsourcing and change management. Recognized for ability to motivate teams and craft strategies to deliver exceptional business and people results. 20+ years at Bank of America in operations, including 13 in international. M.B.A. in Finance. Core competencies include: » Operations leadership. Proven ability to run a high-quality and profitable domestic or outsourced operation on a day-to-day basis. Selected as the first operations manager to relocate to India. In charge of an operation that grew to 1,000 FTE’s and 23 processes across five footprints ($28M budget). Improved quality in every process, achieving 99.7% of key metrics. Implemented a Six Sigma culture and 87 JDI projects that saved $3.5M annually beyond labor costs.» Global outsourcing strategy. Outsourcing business development manager for Card and Deposit. Expert at figuring out what to outsource (to where and with whom) at optimum levels. Generated back office, contact center, and knowledge service sales/strategies; identified 50+ opportunities that represented 8,000+ FTE ($120M annual savings) across Consumer LOB’s (Card, Deposit, Mortgage, Wealth Management) for the U.S., U.K. and Canada.» Change management. Adept at driving and managing transformational change. Sponsored, directed, or served as a key manager on 80+ projects in the past 16 years that have saved over $60M, including the revolutionary RIDS remittance processing platform. BofA certified in Change Management, Six Sigma (Green Belt), and Supply Chain Management (SCM). Negotiated over $35M in supplier savings.Specialties: Operations Management Strategic Business PlanningOutsourcing / BPO / Delivery / SalesBusiness TransformationChange ManagementSupply Chain / Vendor ManagementEnd to End Process DesignInnovation (Product & Application)Business DevelopmentSix Sigma / LEAN (Green Belt certified)Customer Service / Call Center Leadership Development, Coaching, Mentoring Transition / MergersCorporate Lending / CreditTrade FinanceStrengthsFinder - Maximizer, Achiever, Strategy
Bank Of America
View- Website:
- bankofamerica.com
- Employees:
- 232061
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Svp, Consumer And Small Business Vendor ManagementBank Of AmericaDenton, Tx, Us
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Board MemberFreedom Firm Jan 2014 - PresentOoty, IndiaFreedom Firm monitors red light areas in India for minor aged girls and works with police to rescue them. See www.freedom.firm.in -
Svp, Consumer & Small Business Vendor ManagementBank Of America Feb 2009 - PresentAtlanta, Georgia1. Completed three-year outsourcing strategy for Deposit & Card Products with targeted savings exceeding $100M. 2. Recognized for strategic leadership.3. Identified 50+ global delivery opportunities that represented 8,000+ FTE from the U.S., U.K., and Canada. Value propositions included: cost, turnaround time, talent, quality, productivity, and risk mitigation.4. Created an innovative voice segmentation framework and applied it with C-level executives to 140+ consumer voice processes. 5. Six Sigma Green Belt certification; focused on “Improving Front Line Manager Effectiveness.”
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Svp, Consumer Operations ExecutiveBank Of America Continuum Solutions Pvt Ltd 2007 - 2009Delhi, India1. Achieved 99.7% of key metrics across 23 processes in five footprints in two cities. 2. Received the highest LOB executive feedback score among 12 peers.3. Saved $3.5M annually by establishing a Six Sigma culture, resulting in 87 JDI (Just Do It) projects.4. Reduced errors by 93% and led the domestic LOB out of a SEV-2 audit issue for payment research.5. Improved customer satisfaction from 47% through email to 72% via chat by piloting offshore chat capability.6. Managed nine associates who received “World Class Customer Experience” awards.7. First operations manager selected to relocate from the U.S. to India.8. Identified 54 best practices that were approved and implemented in the U.S. 9. Raised $230K in annual contributions for the United Way as champion across all Delhi processes.
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Svp, Senior Change Manager – LockboxBank Of America 1997 - 2007Atlanta, Georgia1. Key subject matter expert for design of the revolutionary RIDS remittance processing platform, creating several industry firsts that propelled BofA from 14% market share to the dominant wholesale Lockbox provider with 32%.2. Saved over $2.3M per year by pioneering Check and Lockbox’s first offshoring initiative (invoice keying) in India on-time and budget and increased the program several times with greater complexity of work. 3. Increased productivity 100% (average of 20% improvement per year) and reduced the encoding error rate 50% over four years by influencing management, partners, and vendor with enhancement ideas and funding.4. Increased revenue per item from $1.20 to $1.60 by designing several revenue initiatives with Product Management, including Client Web Print, AR Matcher, B&W TIFF, Image Transmissions, and Scannable options.5. Stunned management with an “impossible” 27.2% improvement in quality by providing vision and expertise for the 2007 Lockbox quality MBF. Leveraged system capabilities and user ID profiles to drive verification queues. 6. Reduced vendor costs $11M+ as negotiating lead with Supply Chain Management partners. 7. Developed four key talents who received the annual “Award of Excellence.”
David Byrne Skills
David Byrne Education Details
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Finance -
Chemistry
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Bloomington High School
Frequently Asked Questions about David Byrne
What company does David Byrne work for?
David Byrne works for Bank Of America
What is David Byrne's role at the current company?
David Byrne's current role is SVP, Consumer and Small Business Vendor Management.
What is David Byrne's email address?
David Byrne's email address is da****@****ail.com
What is David Byrne's direct phone number?
David Byrne's direct phone number is +177063*****
What schools did David Byrne attend?
David Byrne attended Indiana University Bloomington, Indiana University Bloomington, Bloomington High School.
What are some of David Byrne's interests?
David Byrne has interest in Exercise, Home Improvement, Reading, Sports, Golf, Cooking, Electronics, Cruises, Mountain Climbing, Music.
What skills is David Byrne known for?
David Byrne has skills like Vendor Management, Strategy, Management, Leadership, Outsourcing, Cross Functional Team Leadership, Process Improvement, Risk Management, Change Management, Banking, Strategic Planning, Business Development.
Who are David Byrne's colleagues?
David Byrne's colleagues are Josie Barocio, Tracy (Beyersdorf) Arceci, Fran Pecoraro, Uttam Kumar Sharma, Jenn Overton, Reggie Woods, Meena Reddy.
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David Byrne
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David Byrne
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