Maxine Heddad Email & Phone Number

Charlotte, Nc

As a specialist, work to ensure aged trades are reduced and risk and exposure is limited.Communicate with external brokers and internal bank associates to ensure the resolution of escalated /high risk breaks.Responsible for the research and resolution of breaks, phone and email inquiries submitted by contra firms andMerrill Lynch Service Network representatives.Aid in the movement of chilled securities by processing frozen letters.Responsible for understanding Trade Date Stock Record in efforts to manage risk and exposure to the firm.Accountable for the buy-in and market action of securities that cause high risk breaks.Reduce risk exposure by 15% through processing 600 frozen letter per month.Prepare aged fail and dk report for upper management for review.Participated and lead weekly dk meeting to discuss aged fails and reduce risk and exposure.Assist management in the training and development of new associates.Accept new projects and additional workloads to assist with team goals and self development.

Charlotte, Nc

As a specialist, worked with various brokers on aged fails to reduce risk and produce risk and potential loss to the firm.Issued buy-ins via DTCC smart track system.Executed broker to broker and Institutional buy-ins based on FINRA regulations.Responsible for understanding FINRA regulations in efforts to appropriately process buy-ins.Reviewed and assisted fellow team members on the acceptance of buy-in notices issued via Smart Track.Documented and reported weekly and monthly statistics to management.

Charlotte, Nc

Responded to inquiries from clients regarding 401(K) product questions.Communicated and resolved any issues regarding billing, compliance, fund performance and account information.Managed records of distribution and contributionProvided internal and external customer support regarding plan distributions and hardship loan requests

Charlotte, Nc

Participated and lead the monthly insurance team meeting with case managers and management.Responded to Advisors via email regarding product specific inquiries.Reviewed various error reports and correct errors and updated the system.Reconciled commission statements from various fund sponsors.

New York, New York

Reviewed daily revenue reports to ensure accuracy of transactions processed.Worked with various fund sponsors to resolve commission statement issues.Processed Commission adjustments to ensure accurate commission payment,Worked with management and program analyst to create processing efficiencies.Received, processed, researched, and updated commission payments with a 95% accuracy rating on a timely basis.