David Boyer Email & Phone Number

Mid-East Area

As a District Service Manager (DSM) I oversee 14 Service Engineers in a service district covering parts of five states, managing customer relationships, and driving customer satisfaction. The DSM role is the critical link between the company and its customers, ensuring that service requests are efficiently handled, customer expectations are met, and service standards are maintained.The DSM role includes hiring, training, and performance management, in addition to the development and implementation of service strategies to meet customers’ needs and improve service quality. Additionally, as a DSM I monitor service metrics, analyze customer feedback, and address any gaps or areas for improvement. I also work with internal teams in a Project Manager role to ensure effective service coordination, timely resolution of issues, seamless system installations, and efficient implementation execution.The DSM plays a vital role fostering a customer-centric culture that is crucial for our organization’s success in driving customer partnerships and loyalty.

North America

The Technical Support Specialist role supports Sysmex customers in the United States and Canada with remote analytical hardware, software, and interface problem solving, clinical application support, and remote calibration verification on diagnostic laboratory equipment including:- KX, XN, XP, XS, XT, and XE Hematology Systems - SP Automated Hematology Slide Preparation Systems- AlphaN and HST automated Hematology Transport Systems- XN Automated Hematology Analyzer series Transportation Units- TS series hematology sample sorting systems- Sysmex Flow Cytometry Systems- Cellavision automated cell locating instrumentation- UF fully automated urine cell analyzers

Pittsburgh, Pa

SE Lead district administrative activities include assisting the District Service Manager (DSM) in managing day to day operations within the district to ensure and maximize customer satisfaction with Sysmex product lines through technical excellence, direct customer communications, and resource allocation where applicable. SE Lead activities also include support of the management and service operations of the service district and provision of non-technical mentoring to less experienced associates.SE technical activities include field engineering support in a defined service territory involving installations and daily logical and analytical problem solving on diagnostic laboratory equipment including:- KX, XN, XS, XT, and XE Hematology Systems- SP Automated Hematology Slide Preparation Systems- AlphaN and HST automated Hematology Transport Systems- XN Automated Hematology Analyzer series Transportation Units- Cellavision automated cell locating instrumentation- UF fully automated urine cell analyzers

Pittsburgh, Pa

Field position in a defined service territory involving installations and daily logical and analyticalproblem solving on diagnostic laboratory equipment including:- CX, LX, LxI, DxC, and Immage clinical chemistry and Immunochemistry Systems- Access, Access2 and DxI Immunodiagnostic Systems- Electra MLA Coagulation Systems- Working knowledge of Power Processor and Chem-Express automation systems

Rochester, New York

- Writing, approval, and implementation of all technical communications, both for internaltechnical support personnel and outside customers- Representing the Technical Publications and Communications department at all ClinicalChemistry and Immunodiagnostics product implementation team sessions- Representing the Technical Publications and Communications department at all ClinicalChemistry and Immunodiagnostics product quality review sessions- Tracking of Technical Publications and Communications metrics for monthly operationalreview sessions

Rochester, New York

Staff management position providing analytical and financial business support to the Vice President and managers of the Customer Technical Services division (CTS).Major responsibilities included:- Dealing with performance data, both service and financial- Coordinating CTS data for reporting to the financial department of OCD- Developing and maintaining appropriate databases and key service metrics- Creating and distributing a variety of reports dealing with CTS performance- Preparation, tracking, and updating CTS business plan- Special projects and business case preparation as appropriate

Indiana And Kentucky

Field support/sales position providing technical sales support; promoting continued use of Johnson and Johnson diagnostic products and selling reagents to customers in a defined territory.Responsibilities included:- Enhancing client satisfaction and maintaining ongoing communication with my customers inthe laboratory marketplace- Installing hardware and providing ongoing customer support and training- Promoting and selling reagents, contracts, and service agreements.- Organizing and implementing User Group seminars- Assisting clients in maintaining compliance with regulatory requirements

Rochester, New York

Staff position in providing 24-hour technical support for 15 Service Engineers.Responsible for:- Delegation, coordination, and review of group projects in order to achieve organizational goals- Interface with field service personnel and customers in sensitive situations to ensure properdecision making and problem resolution with service issues- Coordinating technical support center daily scheduling to ensure the appropriate level ofassistance was available to field personnel- Preparing and delivering various training seminars to Service Engineers, Field Engineers, andCustomer Support Specialists

Louisville, Kentucky

Field position in a service territory. Involved daily logical and analytical problem solving onClinical Diagnostic Division diagnostic laboratory and Health Sciences Division radiologyinstrumentation

Chicago, Illinois

Field position throughout the United States responsible for physical installation, testing andoptimization of various types of Motorola RF base station communication equipment.

Bachelor Of Applied Science, Automated Manufacturing Technology

Emphasis on fixed, flexible, and robotic automation systems and components. Supporting subjects included Production and Operation.

Associate Of Applied Science, Electronics Engineering Technology

Special Emphasis included Electronic Engineering, oral and written communications.

Certification Program, Electronics Technician

Primary emphasis in developing troubleshooting of electronic systems.

College Prep, Summer Naval School