• Manages team responsible for processing gifts, sending acknowledgements, CRM maintenance, web form creation, State solicitation compliance, fundraising and constituent reporting, workflow improvements, and Standard Operation Procedure (SOP) documentation. • Automated over 30 processes reducing the needed manpower from 3 to 1 1/2 people in Technical Services allowing the repurpose of manpower to other areas within organization.• Initiated use of API to streamline data transfer between systems and automate reporting saving over $100k in outsourcing costs and internal man hours.• Serves as DBA for Blackbaud Raiser's Edge, Blackbaud Luminate, Virtuous, Hivebrite (Online Community and event management software), Virtuous CRM, and FreedCamp (project management software) platforms.• Recommended to Executive Management that organization migrate to Virtuous CRM and led successful conversion process. Met deadlines for launch and wind down of legacy systems, ultimately saving over $80k per year in software costs.• Initiated use of API to streamline data transfer between systems and automate reporting. Proficient knowledge of applications such as Make, AirTable, Zapier, etc.

• Specializing in non-profit database administration, fundraising reports, workflow automation, and process optimization. • Skilled at helping organizations identify data quality and workflow issues, prioritize projects, and implement solutions. Some examples include, training gift processors on best practices for recording gifts, implementation of reconciliation processes with accounting, teaching DBAs how to clean and structure data in order to improve accuracy of reporting, creating reports that drive decision-making, streamlining and automating processes, writing Standard Operation Procedures (SOP) documentation, and training staff on use of software systems.• Expert at facilitating discussions to assess needs, determine desired outcomes, set goals, and identify root cause of challenges which act as barriers to maintaining quality data, efficient processes, and effective reporting.

• Database administrator for the Development Department including the support of 4 locations, 10 gift officers, grants team, and events team (serving approx. 25 people).• Hired and managed individuals in Database Team which acted as a support to the Development and Accounting departments providing gift processing, CRM to bank reconciliation, letter mailing, moves management tracking, data hygiene, user training, SOP documentation, and training services. • Led standardization of CRM databases and reporting during KIPP Texas merger which merged four distinct KIPP regions (including KIPP Dallas-Ft. Worth Public Schools) into one 501(c)3.• Significant focus on optimizing processes across regions, establishing automated workflows, and using data analytics to guide strategic planning.• Streamlined and standardized gift processing and moves management tracking across four regions and three separate RE databases.• Performed data migration from Salesforce to Raiser’s Edge.• Introduced new metrics for evaluating fundraising success and created custom reports.• Managed all training SOP documentation related to the use and best practices of RENXT.• Stayed up-to-date with product roadmap, anticipated internal needs, and integrated changes into moves management processes.• Maintained all responsibilities of previous role.

• Administered Raiser’s Edge NXT database including all revenue entry, prospect and revenue importing, CRM to bank reconciliation, prospect tracking, portfolio management, advanced querying and reporting, data hygiene, and SOP documentation.• Transitioned department from using database view of Raiser’s Edge to cloud based RENXT platform.• Analyzed historical fundraising success and made recommendations to management on realistic goals for growth based on revenue channels, appeals, and monthly revenue forecasts for cash flow and budgeting purposes.• Performed significant clean-up of constituent and gift records including an audit of pledges spanning a 10 year period.• Selected and managed vendors, invoices, and budgets for Development Department.• Worked with legal to write, implement, and/or approve legal agreements such as NDAs and SOWs.

• Administered Blackbaud CRM (BBCRM) database including upgrades, UAT, troubleshooting/ticket resolution, data hygiene, and PCI compliance. • Performed advanced querying, reporting, and data visualizations. • Produced the first Development dashboard reporting fundraising milestones, KPIs, staff activity, and critical donor communication. • Analyzed historical fundraising trends and made recommendations on realistic goals for growth based on revenue channels, appeals, and monthly revenue forecasts.• Collaborated with cross-functional departments (i.e. Philanthropy, Marketing, Accounting, Volunteer Experience, Programs, IT, etc.) to improve the efficiency and productivity of information flow across the organization. • Oversaw the entry/importing of 65K+ gifts and $19M+ of annual revenue into BBCRM across 15 different revenue channels. • Created quality control processes that reduced revenue data entry errors resulting in over 90% accuracy. • Successfully implemented integration of VolunteerHUB into BBCRM which included a customization. • Saved NTFB $10,000 by working with IT to write script that used API to capture constituent data from other applications and import it into BBCRM.• Supervised Philanthropy Operations team. Responsible for hiring employees, accountability of goals, morale, teambuilding, and task delegation.• Developed, hired, and managed the Prospect Researcher role. Set criteria for identifying new donors, qualifying prospects, and establishing donor portfolios through the use of data mining techniques. • Selected as member for special teams such as Risk Mitigation and Compliance and the team focused on selection of new bank vendor. Provided recommendations to CFO on vendors' capacity to fulfill needs related to lockbox processing and merchant processor integration with CRM.• Managed all SOP documentation related to the use and best practices of BBCRM.• Designed and facilitated CRM training (regular workshops and on-boarding).

• Instrumental in all organization strategic planning efforts including cultivating and maintaining Executive Board relations, establishing donor relationships, and discerning direction of organization.• Oversaw all daily operations of non-profit organization including employee management, program development, accounting, vendor relationships, technology, marketing, and the institution of legal documents addressing liability risks and copyright protection.• Organized and executed semi-annual fundraising receptions.• Orchestrated and led TOBET's first fundraising committee devoted to planning annual fundraising dinner.• Coordinated, edited, and published quarterly printed newsletter.• Working with Executive Director grew income 475% in four years.• Responsible for all financial aspects of organization and program development, particularly creating and managing budgets, and reporting financials to Executive Board.• Identified need for donor relationship management software. Selected, configured, and administered eTapestry as organization’s first donor database.• Utilized eTapestry to implement digital communication and invitations to donors.• Spearheaded the creation the Stewardship Coordinator position to further fundraising efforts, including the implementation of new fundraising strategies.• Designed compensation plans for employees and interns including the establishment of performance evaluation metrics.• Coordinated and managed volunteer involvement, especially as it relates to fundraising efforts and organizational team building activities.• Experience managing 6 employees and over 20 volunteers simultaneously.• Maintained a 1:3 ratio of grant request submission and grant awards.

Paid for college by working in sales and continued in sales until 2009. Experience selling in multiple environments across a broad range of industries such as recruiting, custom publishing, debt collection, and insurance.• Consistently in top 15% of revenue producers.• Researched companies, analyzed markets, and diversified clientele by prospecting in new industries.• Within two months of employment secured the first back cover advertiser for a new consumer based magazine.• Initiated and developed relationships with customers.• Experience in inbound and outbound call centers, display advertising, tradeshows, and outside sales.• Secured new business by cold calling 80-100 leads per day, handled objections, negotiated contracts, and closing sale.• Trained new customers on product use and implementation.• Managed customer complaints and resolved conflicts.• Assisted in the training and development of new employees.• Performed in a lead or assistant manager role at multiple companies.