David Copestake Email & Phone Number

United Kingdom

United Kingdom

Leading the EMEA PMO Delivery Organisation

Horsham, West Sussex

Currently contracted to Juniper Networks. Delivering programme management leadership and consultancy in the development and delivery of robust migration capabilities for major global migration programmes.

United Kingdom

Responsible for the delivery of key programmes / projects that enhance BT systems/processes supporting BT Global Services. Includes Business Improvement, System Migrations and New Application Delivery. Improving Quality of Service, Reliability and Cost Effectiveness.• Programme management of BT Global Field Force improvements, including deployment of GFS Portal and the Multi Partner Trading Process (MPTP). £6.2m in associated benefits.• Programme management of SE-CSP Interlock, complex contract development, automation and improvement. £7.6m in associated benefits.• Responsible for the deployment of Riverbed technology within BT GS Network, allowing capacity and Jeopardy management of the Network. Generated initial benefits of £181k.• Acting as the Customer Engagement lead for BT Global Field Force new requirements and enhancements, sanitising GS Business cases, providing development estimates and ensuring robust supporting benefits.

Horsham, West Sussex

Responsible for the migration of a set of global customers from the Infonet platform onto BTs IP Connect network. Part of the Global Accelerated Infonet Closure Programme (£75m cost saving). The programme consisted of three work streams Direct Customer, In-Direct and SWIFT. The second largest migration programme ever delivered by BT.• Responsible for the migration of the direct work stream, representing 55% of the total volume of work, 1462 orders/migrations, 31 customers across the Globe. Including highly valued accounts: Italian Government, Solvay, Xerox, Lhoist and Nestle Nespresso, • Led a team of project managers, developing: a programme of work, delivery plan and agreed monthly targets with the programme board. Providing detailed reporting of progress against plan/targets.• Worked closely with multiple Market Facing Units (MFUs) and varying levels of communication, from Customer CEOs, BT Directors and COOs to Order Managers. Each time using the right communication method to ensure the course of action was taken / understood. • Led the way on efficiency / process improvement. Undertaking analysis of the delivery process and producing a weekly breakdown of issues and actions required for improvement. Consistently looking for ways to improve and anticipate what issues may be encountered.

Head of Global Migration Delivery providing leadership and consultancy in development and delivery of robust migration capabilities for a major global migration programme, such as Nestle, FCE, GMP2 and Accelerated Infonet Closure (AIC): supporting migration strategy; understanding & agreeing requirements with the client/customer. Realising cost reduction savings in the £multi-million range with the closure of the RXN (£120m), GMP2 (£16m) networks. • Responsible for the management of the key interfaces related to the operational management of Alcatel-Lucent (ALU) Third Party Contracted Resource. • Winston Planning, Development and Customer Interface: identify, analyse and provide guidance on developing Winston business internally and externally and act as the senior change agent. Provide governance of the Winston programme through audit and process and programme management. • Responsible for the ALU Service Delivery capability build in Poland and Turkey, allowing ALU to successfully operate as a Third Party Supplier. This included Operational Readiness Testing and official process / systems accreditation.

Senior Business Process and Systems Consultant, within BT Operate. Responsible for understanding and translating the customer’s contractual business requirements and issues into effective process and system development projects and programmes. • Responsible for the Offer to Order processes, a key area of the multi-billion pound Thomson Reuters Contract.• Key interface to Thomson Reuters to define cross company processes, practices and agree process and system interfaces for customer reporting. • Designed, developed, tested and implemented the COT+ order entry / management system. Allowed the decommissioning of PCS, resulting in a year on year saving of £1m.

Performance Improvement Manager within Openreach Service Operational Performance. Responsible for the development and design of the Openreach Non-Switch measurement set, implementing and supporting progress of end to end process and performance improvement in the area of provision of service and repair. • Backhaul recovery programme, acted as the Openreach Customer Service Relations Manager for Cable & Wireless, Bulldog and Energis. Single Point of Contact for all customer issues.• Undertook detailed Six-Sigma analysis of PSTN provision performance that led to many performance improvement plans / projects, including: BT Retail Order Quality and Address Matching, MFU ‘Get Well’ plan, NDVR Improvement, Frames Improvement and the LPE Initiative.

Provided Consultancy support to major BT Wholesale Transformation Programmes, promoting the evolving Six Sigma product as the toolkit of choice