David De Swaan Arons Email & Phone Number

Greater Boston Area

Everbridge (EVBG-NASDAQ) is a global provider of SaaS-based Critical Event Management platform, including IT Alerting, that helps clients be better prepared, make better decisions, and respond quickly and confidently during disruptive events. Key player in successful launch of IT Alerting as a new product in the Everbridge CEM PlatformDrove IT Alerting business growth from zero to multi-$MM additional revenue streamCreated market awareness in collaboration with Marketing, webinars, trade shows and partnersCustomer facing partner of Sales Team instrumental in helping close many dealsCreated and delivered Sales Training on IT Alerting product and best practicesDeveloped Sales Enablement tools for IT Alerting solutionDefined and delivered Sales Forecasting and Sales Reporting for IT Alerting sales (SFDC)

Cambridge, Ma

Responsible for all Sales for the US for Beyondsoft's global IT Service Management practice.Beyondsoft is a provider of specialized IT services that leverages expertise in market leading technologies to solve the problems of PEOPLE, TIME and BUDGET for the benefit of IT Managers and Directors.Beyondsoft has deep technical expertise in a wide array of technologies from our partners that include ServiceNow, HP, IBM, Microsoft and Oracle. My primary focus and that of our IT Service Management team is helping clients automate their internal service management processes with ServiceNow and HP BTO software that includes ServiceCenter / Service Manager and AssetCenter / Asset Manager software where we deploy, upgrade, migrate, integrate to / from and develop reports allowing our clients to get the most of their service management software investment.

Cambridge, Ma

Westbury is a niche software company specialized in add-on solutions to HP Service Manager (and its predecessors) including an ITSM reporting solution, Westbury Service Management Intelligence (SMI). During my tenure at Westbury I successfully won and maintained more than 95% of ALL past and current Westbury customers in the Americas, many of which are Fortune 500 companies.Key responsibilities:• Business Development and Sales (including many Fortune 500)• Build and manage partnerships and channel sales• Product marketing and sales collateral• Customer Relationship Management and professional services• General Management of Westbury USA office and its staff• Member of the global Westbury Leadership Team

Boston, Ma

Westbury was new to the North American market and provided add on solutions to HP OpenView Service Desk, including Westbury Report Manager/Dashboard Manager (SDI) and Self Service Portal (SSP).Successfully developed, positioned and established the Westbury brand in North America in the HP ITSM space and produced double digit sales growth as a result.Key responsibilities:• Business development, pre-sales and sales• Product marketing and sales collateral• Customer Relationship Management and professional services• Build up of the Westbury USA team

North Quincy, Ma

Implemented and led a team of IT Service Managers that acted as liaisons between the business customers and the IT department.Introduced IT Service Management principles and processes (including ITIL certification) to the internal IT department.

Boston, Amsterdam, London

Led various web development projects for international Telecommunications and Insurance customers.

Hoofddorp, The Netherlands

This former joint venture of AT&T and Unisource (a consortium of several European telecom firms) provided wholesale telecommunication services.Established business focused IT services through the implementation of ITSM processes and best practices. Built up and managed a team of IT Service Managers that acted as liaisons between the business and the IT department.

Voorburg, The Netherlands

Pink Elephant in The Netherlands was one of the key pioneers of developing and implementing ITSM services incorporating, teaching and and spreading the ITIL best practices in the process.Performed a broad spectrum of ITSM services from providing ITSM consultancy (e.g. process maturity assessments, tool selection, process implementations), teaching ITIL courses (ITIL Foundations, ITIL Practitioner, ITIL Service Manager) to hands-on running of Help desks and other ITSM departments.Customers included: Shell, ESSO (now ExxonMobil), Avery Dennison, DSM and KPN (largest Dutch telco)