David Donovan Email & Phone Number

• Managed 8 applications, providing support and guidance to users on usage and troubleshooting techniques.
• Facilitated user training sessions to enhance application proficiency, improving user satisfaction and productivity.
• Administered user access by granting and revoking permissions to ensure compliance with company policies.
• Implemented security procedures, adhering to protocols, and obtaining approvals while staying in established SLAs.
• Exceeded performance expectations by successfully resolving over 1800 tickets in half a year, outperforming team members, and maintaining exceptional service levels.

Executed and analyzed SQL scripts for compliance reportingWorked directly with software developers provided short term and long term solutionsPerformed analysis, troubleshooting, testing, and documentation in support of existing 25 insurance companies Improved daily reporting processes and updated process documents

• Technologies: Jira, Bitbucket, QuickBuild, Python
• Created and maintained Quickbuild instances using verification, integration, pullers and promotions
• Supported Intel’s infrastructure using automation to push changes to over 700 servers.
• Used data and logs to troubleshoot infrastructure errors and build failures.

Sacramento, California Area

For the State of California, I served as Software Engineer and I Meticulously analyzed and translated client requirements into technical deliverables.☛ At this role, I plan and schedule maintenance upgrades to ensure smooth operations of systems.☛ I Identify system issues by reviewing log reports and implement patches to resolve issues through coding (SQL.

☛ Demonstrated problem solving skills resolving disputes between injured workers, employers and attorneys☛ Rated in the top performers of the claims department and received honorary recognition for performance ☛ Displayed the ability to mentor peers, and participated in the hiring and training process ☛ Recognized as a leading employee to drive.

Bachelor Of Science In Software Engineering, Software Development

At Brigham Young University, I completed a Bachelor of Science in Software Engineering. ☛ In this program, I developed a strong foundation.

Bachelor'S Degree, Communication, Interpersonal And Small Group

Associate'S Degree, Communication, General