David Durst Email & Phone Number

San Saba, Texas, United States

• Provide deskside support of local office workers and assist remote workers at over 30 site locations via Branch vpn networks.• Initiate a networked system of tracking users and devices, and configuration sheets for managed devices. Maintain and update a cache of Warm Spares for quick deployment.• Receive new devices, deploy standard image and install applications, capture and restore user profiles during migrations and deployments.• Receive old devices, evaluate for re-use or disposal, reset or reinstall Windows, clean the OS, upgrade device memory and HDDs.• Upgrade and update the Remote Access console by creation of tags, organization into groups to enable quick management of users and devices.• Creation and removal of user Active Directory accounts, password resets and unlocks as well as the management of MS 365 memberships.• Collaborate with the Technology Manager in recommending group policy changes and driving changes to computer configurations.

San Antonio, Tx

• Provided desktop support and remote support for Microsoft Outlook and Excel, Microsoft Sharepoint, Cisco WebEx and AnyConnect, Pulse Secure, Citrix VDI, VMware and industry specialized apps in the 2nd-tier helpdesk queues using call center, voip software, and Bomgar remote.• Documentation of calls and incidents utilizing ServiceNow, deployment of apps and fixes via Altiris Service Desk. Resolve authentication issues with RSA token and MyID Smartcard VSC systems.• Volunteered in projects such as MyID Desktop and Avaya One-X, Symantec Endpoint Protection deployments in the New Technologies group as well as selected for SWAT, SWARM teams to respond quickly to support requests. • Utilized OneConnect to author client-facing knowledge articles for Outlook, contributed troubleshooting and resolution steps to peers and 1st tier analysts using Knowledge Management documentation.

San Antonio, Texas Area

• Refined and expanded desktop imaging responsibilities begun as a contractor. Volunteered for special project work in automation, utilizing Macro Express in which macros were suggested, evaluated and tested.• Achieved Dell and HP accreditation as a Platform Specialist in business desktops and laptops, demonstrating proficiency in troubleshooting hardware issues and warranty claims.Maintained consistently high performance levels and received several SPOT and performance awards, Bravos, demonstrated stellar customer service.

San Antonio, Texas Area

• Performed desktop imaging, data migration and application installation via Altiris Web Console, provided next-day support to users following migration and deployment of new systems, to include a variety of troubleshooting and resolutions to user issues with desktop and enterprise applications and configurations.• Responded to Level II trouble tickets via HP Service Desk and resolved complex problems either remotely or at the user’s desk, involving desktops, laptops, printers, and other peripherals. Demonstrated high level of independent work ethic as well as the ability to work cohesively with a team.

San Antonio, Texas Area

• Assisted management and project leaders in streamlining processes in order entry using new and existing technologies which resulted in the ability to consolidate order entry, purchasing, and shipping.• Initially worked entering Sales Orders in MAS90 accounting system which progressed to entering Sales Orders, Purchase Orders, maintaining Order Tracking database and Inventory as well as shipping and receiving. IPI is a GSA and NAF schedule holder the work included projects for government entities requiring deployable, containerized servers, switches, and power supplies. Responsibilities came to include the installation of racks, servers, switches and power supplies into containers, installing Windows Server OS, cabling the servers and switches and testing of the final product before shipping.• Installed processors, RAM, components, printers and peripherals. Initiated tickets from telephone contacts into HEAT and responded promptly to customer service requests.

Education record

Activities and Societies: RAM Marching and Jazz Bands -Trombonist

Certificates Of Completion, Microsoft Certified Systems Engineer Study

High School Diploma, General Studies

Activities and Societies: FTA, National Honor Society, Band Council