David Durst Email and Phone Number
David Durst work email
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David Durst personal email
Experienced Technology Analyst with a demonstrated history of exceeding performance expectations and driving customer satisfaction - So excited for the successful rollout of MS 365!
Hill Country Community Action Association, Inc
View- Website:
- hccaa.com
- Employees:
- 8
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It SpecialistHill Country Community Action Association, Inc Aug 2020 - PresentSan Saba, Texas, United States• Provide deskside support of local office workers and assist remote workers at over 30 site locations via Branch vpn networks.• Initiate a networked system of tracking users and devices, and configuration sheets for managed devices. Maintain and update a cache of Warm Spares for quick deployment.• Receive new devices, deploy standard image and install applications, capture and restore user profiles during migrations and deployments.• Receive old devices, evaluate for re-use or disposal, reset or reinstall Windows, clean the OS, upgrade device memory and HDDs.• Upgrade and update the Remote Access console by creation of tags, organization into groups to enable quick management of users and devices.• Creation and removal of user Active Directory accounts, password resets and unlocks as well as the management of MS 365 memberships.• Collaborate with the Technology Manager in recommending group policy changes and driving changes to computer configurations.
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Assoc. Tech Support AnalystOptum Feb 2014 - Nov 2019San Antonio, Tx• Provided desktop support and remote support for Microsoft Outlook and Excel, Microsoft Sharepoint, Cisco WebEx and AnyConnect, Pulse Secure, Citrix VDI, VMware and industry specialized apps in the 2nd-tier helpdesk queues using call center, voip software, and Bomgar remote.• Documentation of calls and incidents utilizing ServiceNow, deployment of apps and fixes via Altiris Service Desk. Resolve authentication issues with RSA token and MyID Smartcard VSC systems.• Volunteered in projects such as MyID Desktop and Avaya One-X, Symantec Endpoint Protection deployments in the New Technologies group as well as selected for SWAT, SWARM teams to respond quickly to support requests. • Utilized OneConnect to author client-facing knowledge articles for Outlook, contributed troubleshooting and resolution steps to peers and 1st tier analysts using Knowledge Management documentation. -
Technology Specialist Level IiUnitedhealth Group Aug 2007 - Feb 2014San Antonio, Texas Area• Refined and expanded desktop imaging responsibilities begun as a contractor. Volunteered for special project work in automation, utilizing Macro Express in which macros were suggested, evaluated and tested.• Achieved Dell and HP accreditation as a Platform Specialist in business desktops and laptops, demonstrating proficiency in troubleshooting hardware issues and warranty claims.Maintained consistently high performance levels and received several SPOT and performance awards, Bravos, demonstrated stellar customer service. -
Desktop SupportTeksystems Sep 2006 - Aug 2007San Antonio, Texas Area• Performed desktop imaging, data migration and application installation via Altiris Web Console, provided next-day support to users following migration and deployment of new systems, to include a variety of troubleshooting and resolutions to user issues with desktop and enterprise applications and configurations.• Responded to Level II trouble tickets via HP Service Desk and resolved complex problems either remotely or at the user’s desk, involving desktops, laptops, printers, and other peripherals. Demonstrated high level of independent work ethic as well as the ability to work cohesively with a team. -
Orders ManagerIpi Grammtech, Ltd. 1999 - 2006San Antonio, Texas Area• Assisted management and project leaders in streamlining processes in order entry using new and existing technologies which resulted in the ability to consolidate order entry, purchasing, and shipping.• Initially worked entering Sales Orders in MAS90 accounting system which progressed to entering Sales Orders, Purchase Orders, maintaining Order Tracking database and Inventory as well as shipping and receiving. IPI is a GSA and NAF schedule holder the work included projects for government entities requiring deployable, containerized servers, switches, and power supplies. Responsibilities came to include the installation of racks, servers, switches and power supplies into containers, installing Windows Server OS, cabling the servers and switches and testing of the final product before shipping.• Installed processors, RAM, components, printers and peripherals. Initiated tickets from telephone contacts into HEAT and responded promptly to customer service requests.
David Durst Skills
David Durst Education Details
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New Horizons Computer Learning CenterMicrosoft Certified Systems Engineer Study -
General Studies
Frequently Asked Questions about David Durst
What company does David Durst work for?
David Durst works for Hill Country Community Action Association, Inc
What is David Durst's role at the current company?
David Durst's current role is Technology Analyst -Implemented MS Business 365 for Non-Profits | Fan of Sci-Fi, Action, Hallmark Movies - Popcorn - Movie quotes - Monarch of the Glen/Downton Abbey - Star Trek - Star Wars - NCIS in no particular order..
What is David Durst's email address?
David Durst's email address is da****@****oup.com
What schools did David Durst attend?
David Durst attended Angelo State University, New Horizons Computer Learning Center, Mason High School.
What skills is David Durst known for?
David Durst has skills like Technical Support, Laptops, Dell Computers, Sharepoint, Disaster Recovery, Bomgar, Microsoft Office, Altiris Deployment Console, Windows 7, System Administration, Security, Help Desk Support.
Who are David Durst's colleagues?
David Durst's colleagues are Diana Alvarado, Nikki Hope, Stacey Rigdon, Ashlyn Snider, Connie Turner, Dorothy Slaughter, Ashley Ferrell.
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