David Dye Email & Phone Number

Cleveland/Akron, Ohio Area

Manage order fulfillment and product deployment from multiple DC’s to Key Accounts to achieve customer service levels and supply chain efficiencies. Serve as an interface between Sales, Operations, Transportation, Production Planning and the Customers to identify product shortages, prioritize product deployment, communicate product availability and coordinate customer delivery requirements.• Coordinate order fulfillment and scheduling activities, balancing Supply Chain capabilities & constraints to meet customer requirements and drive sales.• Reassign & release orders to DC’s with inventory to improve fill rates, on-time performance, reduce back orders and lower customer Non-Compliance Penalties.• Manage customer order expedite requests, overseeing order fulfillment to completion.• Analyze shipping trends and adjust Item Forecasts to align with order volume changes.• Develop Business Metrics & facilitate a weekly Business Review Conference Call with our Key Accounts to discuss the metrics, business trends and issues. • Monitor international & domestic production schedules, finished goods shipment dates and DC receipts to plan for product availability and order fulfillment.• Initiate continuous improvement initiatives to streamline processes and drive out costs.

Cleveland/Akron, Ohio Area

Administered production order scheduling to achieve customer service levels. Served as an interface between Manufacturing, Sales and Global Supply Planning to identify product shortages, prioritize manufacturing requirements, communicate product availability and coordinate customer delivery requirements. Regulated MRP order processing in the SAP ERP system to attain supply chain efficiencies and ensure on-time product availability.· Coordinated planning and scheduling activities with Plant Management and Shop Floor Leads to balance manufacturing capabilities and constraints to meet customer requirements.· Led and supported continuous improvement initiatives to drive out costs.· Managed customer order expedite requests, overseeing orders to completion.· Re-scheduled late running orders in MRP to accurately reflect product availability.· Maintained SAP order routing operations & master data to reflect plant processing changes.

Cleveland/Akron, Ohio Area

Administered assignment of order processing parameters (order frequency, order min., substitution, etc.) and regulated order fulfillment to achieve supply chain efficiencies and maintain customer service levels. Led process improvement initiatives to drive out costs, improve margins and achieve revenue growth. Directed business metrics reporting to monitor inventory demand, order fulfillment and backorders levels. - Administered order processing and problem resolution, providing effective solutions to achieve revenue growth, improve margins and customer satisfaction.- Partnered with cross functional teams to gain cost efficienes in D.C. order filling, transportation and in-store order put away, driving $2 million of expenses out of the business.- Collaborated to transition order filling from one D.C. to another, with no interruption in service to our customers, in preparation for closure of a D.C.- Led the Order Services Dept. conversion project to integrate the acquisitions of two new companies into our business processes, resulting in additional revenue of $200 million annually.

Cleveland/Akron, Ohio Area

Scheduled\prioritized inbound import receipts & outbound order fulfillment to stores in the US & Canada through a 3rd Party DC. Worked cross-functionally to lead\implement process improvement initiatives that streamlined processes and drove cost out of the business. Administered Merchandising Dept. ERP system data entry functions (i.e. Sku Setup, Order Entry, Inventory Adjustments, etc.). Managed the setup & transmission of EDI business documents with our suppliers. Planned and supervised Annual Warehouse Physical Inventories. Directed business metric reporting, providing improved oversight and control of the business.- Served as Logistics Coordinator, determining the most cost effective freight methods for domestic and export shipments to our stores and D.C.’s in the U.S. and Canada. - Worked cross functionally to implement training, operational reports, enforced control compliance and system enhancements to reduce inventory shrink.- Collaborated with IT and Accounting to implement E-Commerce system solutions to convert vendors to electronic PO’s & Invoices via EDI or the Web.- Led a management team in the evaluation of current business practices, informational needs and system processes to develop an implementation plan for a $15 million ERP systems upgrade.- Directed conversion and implementation efforts of the JDA ERP systems upgrade, consolidating U.S. & Canada operations, providing improved oversight and control of the business.- Resolved carrier damage claims and issued vendor charge backs for routing non-compliance.- Planned and coordinated the integration of retail chains and store acquisitions.- Coordinated store closures i.e. store-to-store transfers of merchnandise, return-to-vendor shipments, clearance sale pricing, etc.