• Key Account Manager for NSW, QLD and ACT with full responsibility of transactions for both On Premise and Off Premise accounts • Accountable for delivering revenue and volume targets for key account channels by focusing on sales drivers (distribution, visibility, pricing, merchandising and promotions)• Activate initiatives to build brand development and maximise brand performance• Maintain strong relationships with existing accounts, as well as develop new business opportunities… Show more • Key Account Manager for NSW, QLD and ACT with full responsibility of transactions for both On Premise and Off Premise accounts • Accountable for delivering revenue and volume targets for key account channels by focusing on sales drivers (distribution, visibility, pricing, merchandising and promotions)• Activate initiatives to build brand development and maximise brand performance• Maintain strong relationships with existing accounts, as well as develop new business opportunities to increase revenue• Analysed business trends to develop business growth strategy/market share in retail stores• Conduct effective presentations with the ability to understand and authoritatively discuss national and broad initiatives, leading to the best solution based partnership opportunities• Taking ownership of the full sales cycle from prospecting to close• Penetrate market through daily sales calls, distributor visits, develop customer incentives and negotiate case deals• Knowledge of competitor activities, strategies, pricing, client objectives, & local market characteristics through various reporting mechanisms Show less

Business Development Manager (NSW)Casa Italia Gourmet Food and Wines - January 2019 – Present • New business development and achieving sales targets• Advising on appropriate solutions for clients’ business strategies• Developing and implementing strategy plans to reach sales targets and become a key influencer within client organisations• Directly controlled and handled transactions with On premise and Off premise Accounts• Conducting effective presentations, with the… Show more Business Development Manager (NSW)Casa Italia Gourmet Food and Wines - January 2019 – Present • New business development and achieving sales targets• Advising on appropriate solutions for clients’ business strategies• Developing and implementing strategy plans to reach sales targets and become a key influencer within client organisations• Directly controlled and handled transactions with On premise and Off premise Accounts• Conducting effective presentations, with the ability to understand and authoritatively discuss national and broad initiatives, leading to the best solution based partnership opportunities• Taking ownership of the full sales cycle from prospecting to close• Pipeline balance and management• Visit customers on a regular call cycle to help drive growth and maximise opportunity• Knowledge of competitor activities, strategies, pricing, client objections, & local market characteristics through various reporting mechanisms• Ensure timely and effective execution of nationally agreed plans in support of Commercial Plan Show less

Restaurant and catering managerPenny Lane Bar & Cafe (UTS, Sydney) - July 2014 – January 2019 • Development, production and delivery of functions from proposal to delivery• Budgeting and financial targets and forecasts management• Developing and reviewing internal & external policies / procedures concerning customer relations, goods and services provided• Maintaining and developing client relationships ensuring excellent customer experience • Managing & mentoring a… Show more Restaurant and catering managerPenny Lane Bar & Cafe (UTS, Sydney) - July 2014 – January 2019 • Development, production and delivery of functions from proposal to delivery• Budgeting and financial targets and forecasts management• Developing and reviewing internal & external policies / procedures concerning customer relations, goods and services provided• Maintaining and developing client relationships ensuring excellent customer experience • Managing & mentoring a team of 20 ppl with operational and administrative functions Show less

Customer service manager Benito's Cafe (Sydney) - February 2013 - July 2014 • Monitoring business profitability and performance • Staff & suppliers management • Human resources assistant & training new staff members• Negotiating contracts & stock management with third parties

Customer service assistant manager Yellowtax Multiservice - February 2009 – February 2012• Customer service • Recruitment and training of customer service representatives• Back office and data entry, call center• Development of new policies and procedures• Sales team support• Market research surveys on customer needs and requirements• Building & maintaining customer relationships and loyalty