Davide Torti Email & Phone Number

Service and Project Manager with long time experience in IT outsourcing servicesDeep skills in Project Management (PMI) and Service Management (ITIL).Good knowledge in managing relationships with stakeholders and key Customers top management.Main skills are:- service management;- creating and managing project, schedule and cost plans;- managing meetings and communication to project stakeholders;- managing subcontractors and 3rd parties;- ensuring project reports and follow up actions;- managing human resources, both project and operational teams;- defining OLA and SLA, including processes, procedures and tools;- reporting.Fields of expertise: Digital Workplace Services, ICT outsourcing and services, PMI and ITIL standards.Specialties: - Service management (ITIL Intermediate Certificate in IT Continual Service Improvement, ITIL4 and ITIL v3 Foundation Certification)- Project management (PMI PMP Certification n° 2211279)- Presales and sales support- Contract & Bid Management

• 

  Manager Of Integrated Service Management Area

  Npo Sistemi

  Oct 2022 - Present - Milano, Italia

  Responsible for the new Integrated Service Management area, whose Value Proposition can be summarized in 3 points:1) Development of the Continual Improvement process2) Proposition of innovative solutions.3) Cross-selling / Upselling to existing Customers.With a view to supporting and facilitating customers in their Digital Transformation journey, Service Managers pose as technical and process consulting guides, providing their experience and knowledge related to new technologies and innovative services.