Information System Technician Ii
Current* Managed and created network user profiles, access permissions, and licensing for all staff across the Microsoft 365 environment* Provided comprehensive technical support to end-users across multiple office locations for desktops, laptops, phones, printers, and peripherals* Configured and maintained Zoom Room equipment for telehealth services across the organizationServed as a super user for the Electronic Health Record (EHR) system, troubleshooting issues, managing permissions, and assisting with upgrades* Implemented and maintained WalkMe software for application training and guided workflowsDeveloped data reports and performed analysis leveraging SQL, Excel, and XML* Participated in cross-functional technology committees to drive improvements and new office setups* Ensured high service levels, resolving 95% of computer issues within 4 business hours of being notified.