Business analysis, Project costing, System Design, Build, Testing and Implementation for bespoke software solutions to SMEs. Primary contact with a number of customers for their bespoke software. Mentor to junior members of staffProvide post implementation and on-going support, analysing problems to determine root cause and supplying fixes to software and data in a prompt fashion.Using C# and Entity Framework with SQL Server, SQL Server Reporting Services. Also developing in ASP.NET MVC, AngularJS, HTML, Javascript, CSS as well as Microsoft Access VBA on legacy applications.

Business analysis, Project costing, System Design, Build, Testing and Implementation for bespoke software solutions to SMEs. Primary contact with a number of customers for their bespoke software.Provide post implementation and on-going support, analysing problems to determine root cause and supplying fixes to software and data in a prompt fashion.

Business analysis, Project costing, System Design, Build, Testing and Implementation for bespoke software solutions to SMEs. Primary contact with a number of customers for their bespoke software.Provide post implementation and on-going support, analysing problems to determine root cause and supplying fixes to software and data in a prompt fashion.

Small IT company based in Pinchbeck, Lincolnshire. Developed database solutions for SMEs including order processing, stock control, management and data warehousing systems. Performed all stages of the development lifecycle: Business Analysis, Project Costing, System Design, Build, Testing and Implementation and was primary contact with a number of customers. Provided post implementation and on-going support, analysing problems to determine root cause and supplying fixes to software and data in a prompt fashion. Introduced standards related to the business analysis process including the introduction of templates for business requirements and system design documents. Also improved on the existing development standards which enhanced look and feel and introduced software support agreements.Effectively converted a major system from using MS Access as the back-end database to using SQL Server including rebuilding much of the functionality on the SQL Server through the creation of stored procedures, user-defined functions and triggers.

Teacher in a comprehensive secondary school in Peterborough specialising in ICT. Decided not to pursue a career in teaching.

Successfully completed teacher training gaining Qualified Teacher Status.

Financial Services organisation specialising in providing life assurance, pensions, investments and insurance. At time of joining the company, owned by AMP UK, business now owned by Phoenix Group Ltd.Provided business analysis support to in-house projects with IT elements, effectively acting as the conduit between the various areas of the business and IT. Role included business process mapping, systems analysis, gap analysis and data mapping. Role also involved providing support to the subsequent design, testing and implementation phases of projects.Contributed to the success of major high-profile projects including: - The launch of a new distribution channel (requiring a mixture of business analysis and the mapping of the proposed new sales process).- The launch of a new investment vehicle administered by a 3rd party supplier (requiring business analysis, systems analysis, gap analysis and data mapping skills)- The joining of three brands into a “Single Marketing Group” (requiring business process analysis and change management skills)- Data Protection Act compliance (involving mainly requirements gathering skills)Seconded to Cardiff and quickly up-skilled on a 3rd party Life & Pensions Administration System to enable the transfer of associated business analysis activity from Cardiff to Peterborough. Successfully specified requirements and supported the design, testing and implementation of a number of enhancements to the system.Built good relationships with customers in all areas of the business, especially, Sales, Marketing and Customer Services.

Took over the business analysis and development support for the upgrades necessary to the company’s Life and Pensions Administration System (CAPSIL) to introduce a laptop based underwriting tool to the Point Of Sale system. Confidence in the project was greatly improved as a result of my involvement. Project successfully implemented.Worked closely with IT staff at Scottish Widows in Edinburgh to successfully introduce an interface between the Scottish Widows Pensions System and the Lloyds TSB downstream systems as part of the merging of Lloyds TSB Life & Pensions and Scottish Widows.

Small Kent-based software house (approx. 60 staff), wholly owned by Scottish Provident Group, specialising in the development of a Life and Pensions Administration System.Experience gained in all stages of the software development lifecycle from analysing business requirements through to testing. Also gained experience in team leadership. Worked in Madrid at a client site for extended periods on separate occasions working closely with the clients.Successfully conceived, designed (and contributed to the build) of an innovative addition to the Proinsure system (“unwind/replay”).

International arm of BP’s oil trading, supply and refining business. Worked closely with the business and IT colleagues to deliver quality improvements to the Oil Trading back office systems.Chosen to work with an external software supplier to take user requirements for the capture of all types of oil trading contracts for a major new trading and back office system.