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David Hung Email & Phone Number
Senior Director - Customer Experience
at
Take Command
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Director - Customer Experience
Location
Dallas-Fort Worth Metroplex, United States, United States
Company size
Who is David Hung? Overview
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Quick answer
David Hung is listed as Senior Director - Customer Experience at Take Command, a company with 5 employees, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a matched LinkedIn profile for David Hung.
David Hung previously worked as Director - Customer Advocacy and Brand Reputation at Brightspeed and Director - Global Workforce Operations at At&T. David Hung holds Bachelor Of Business Administration - Bba, Finance from The University Of Texas At Austin.
Company email context
Email format at Take Command
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Take Command
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Profile bio
About David Hung
Hey there! My name is David Hung. I'm a transformative leader who champions performance optimization and proactive solutions. I thrive on stimulating critical thinking, accelerating innovation, and sharpening analytics to drive exceptional experiences for clients, customers, and employees. With a strong history of success in vision strategy, customer journey, cross-functional collaboration, process innovation, data decision making, and business/customer success, I consistently exceed stakeholder expectations. My operational leadership skills are agnostic, proving transferable to diversified industries and organizations.Let's connect and see how we can grow together!Key Skills:Strategic Planning & Execution | Strategic Relationships & Partnerships | Large Scale Conversion & Transformation | Organizational Development & Success | Forecasting & Resource Planning | Performance Development & Efficiency Optimization | Tools & Process Innovation | KPIs & Success Metrics | Business Intelligence & Analytics | Financial Planning | People & Program Management | Cross-Functional Collaboration | Emotional Intelligence | Employee & Customer Experience Mapping | Learning Agility | Creative Problem Solving | Continuous Self Development
Current workplace
David Hung's current company
Company context helps verify the profile and gives searchers a useful next step.
Take Command
7 roles
David Hung work experience
A career timeline built from the work history available for this profile.
Director - Customer Advocacy And Brand Reputation
Current
Oct 2024 - Present
Director - Global Workforce Operations
Guided team of 13 associate directors and 75 workforce specialistsDelivered workforce strategy and support (forecasting, capacity/staff planning, scheduling, real time management, continuity planning, reporting/analytics) to Customer Care organization ($2.6B annual budget) for 170+ contact types across Loyalty/Retention, Sales, Service, Technical Support.
Jul 2016 - Jun 2024
Director - Office Of The President And Risk Management
Guided team of 6 associate directors and 70 customer relations specialistsResolved executive, media, legal, and regulatory escalations & complaints on behalf of AT&T, Chairman’s Office, Board of Directors, and Senior Leadership Contributed to ongoing advancement of robust enterprise risk management program by evaluating framework, supporting governance.
Jul 2013 - Jun 2016
Svp Chief Of Staff - Customer Experience
Supported Senior Vice President and team of 6 Assistant Vice Presidents with business operations and strategic initiatives, organizational architecture and development, financial budget and cost containment, program and people management, and other administrative functionsActed as a strategic partner and extension of the Senior Vice President by.
Feb 2010 - Jun 2013
Sales & Service Director - Contact Centers
Guided team of 6 sales managers and 375 service experts in 3 inbound contact centers for sales, service, and loyalty/retention functionsConducted operational reviews to inspect all activities for quality, accuracy, and timelinessExecuted process innovation and performance optimization with center attendance, force management, productive efficiencies.
Sep 2007 - Jan 2010
At&T - Leadership Development Program
Area Manager – Business Complex Billing (July 2005 - June 2006)Associate Director – Business Marketing Channel Delivery (June 2006 - December 2006)Area Manager, NEAC – Network Planning and Engineering (January 2007 - August 2007)
Jul 2005 - Aug 2007
Team & coworkers
Colleagues at Take Command
Other employees you can reach at brightspeed.com. View company contacts for 5 employees →
MS
Mark Stites
Colleague at Take Command
United States, United States
View →
MM
Marnie Mish
Colleague at Take Command
Salt Lake City, Utah, United States, United States
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GD
Gabrielle Diehm
Colleague at Take Command
Mansfield, Ohio, United States, United States
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RS
Rich Starr
Colleague at Take Command
Charlotte Metro, United States
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RK
Richard Kreischer
Colleague at Take Command
Washingtonville, New York, United States, United States
View →
JW
Justin Wooden
Colleague at Take Command
North Canton, Ohio, United States, United States
View →
BB
Bhargavi Bussu
Colleague at Take Command
Henrico, Virginia, United States, United States
View →
CV
Christopher Vierling, Bsba, Nrp
Colleague at Take Command
Cottage Grove, Minnesota, United States, United States
View →
JN
Julie Nakao
Colleague at Take Command
Arvada, Colorado, United States, United States
View →
AB
Allen Brasher
Colleague at Take Command
Winfield, Alabama, United States, United States
View →
Mark Stites
Colleague at Take Command
United States, United States
View →
MM
Marnie Mish
Colleague at Take Command
Salt Lake City, Utah, United States, United States
View →
GD
Gabrielle Diehm
Colleague at Take Command
Mansfield, Ohio, United States, United States
View →
RS
Rich Starr
Colleague at Take Command
Charlotte Metro, United States
View →
RK
Richard Kreischer
Colleague at Take Command
Washingtonville, New York, United States, United States
View →
JW
Justin Wooden
Colleague at Take Command
North Canton, Ohio, United States, United States
View →
BB
Bhargavi Bussu
Colleague at Take Command
Henrico, Virginia, United States, United States
View →
CV
Christopher Vierling, Bsba, Nrp
Colleague at Take Command
Cottage Grove, Minnesota, United States, United States
View →
JN
Julie Nakao
Colleague at Take Command
Arvada, Colorado, United States, United States
View →
AB
Allen Brasher
Colleague at Take Command
Winfield, Alabama, United States, United States
View →
1 education record
David Hung education
FAQ
Frequently asked questions about David Hung
Quick answers generated from the profile data available on this page.
What company does David Hung work for?
David Hung works for Take Command.
What is David Hung's role at Take Command?
David Hung is listed as Senior Director - Customer Experience at Take Command.
Where is David Hung based?
David Hung is based in Dallas-Fort Worth Metroplex, United States, United States while working with Take Command.
What companies has David Hung worked for?
David Hung has worked for Take Command, Brightspeed, and At&T.
Who are David Hung's colleagues at Take Command?
David Hung's colleagues at Take Command include Mark Stites, Marnie Mish, Gabrielle Diehm, Rich Starr, and Richard Kreischer.
How can I contact David Hung?
You can use AeroLeads to view verified contact signals for David Hung at Take Command, including work email, phone, and LinkedIn data when available.
What schools did David Hung attend?
David Hung holds Bachelor Of Business Administration - Bba, Finance from The University Of Texas At Austin.
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