David Moore Email & Phone Number

Northampton, United Kingdom

• Arranging and managing diagnostic calls with executive clients to ensure information is effectively obtained to allocate the best possible coach• Engaging new clients, ensuring they are fully informed of the full range of executive support and coaching services on offer to them• Providing the highest quality tailored telephone support, advice and guidance, via telephone, FaceTime, Skype or e-mail, to individual clients, to help them achieve their specific needs• Maximising the use of the full range of career transition services throughout each individual’s programme• Obtaining feedback and identifying key trends and themes that enables the continued development of the service to meet needs

•Import of new client referrals onto on-line database including set up of ongoing activity plans•Production of management information reports tailored to the requirements of individual corporate sponsors•Providing summary reports by corporate sponsor highlighting activities conducted for each of their clients•Production of billing reports indicating cases invoiced, cases still to be invoiced and monthly revenue totals•Accurately and timely raising of monthly sales invoices with accompanying management information•Putting together weekly summary of all one to one meetings undertaken as part of company's outplacement support•First point of contact for company / client technical queries, providing swift resolution where possible and liaising with external IT suppliers when required•Arranging delivery of letters and manuals to clients in partnership with 3rd party distribution company•Updating of stock records, monitoring stock levels and advising Project Managers / Account Directors where levels need to be replenished

Northampton, United Kingdom

•Managing the deployment of associate consultants and employee resources to effectively deliver projects in close liaison with the Account Directors•Allocating work to associate consultants, ensuring timely delivery including confirming programme content and requirements•Ensuring that resources and materials are deployed cost effectively to meet corporate sponsor needs, individual client needs and financial objectives•Effective account management and maintenance of excellent corporate sponsor relationships•Liaising with all areas of the business to ensure that resources and materials are correctly deployed to strict quality and time requirements•Point of contact for associate consultants and employees concerning queries and day to day issues on projects•Point of contact for individual clients and corporate sponsors ensuring effective, consistent communication

Northampton, United Kingdom

•Managed and motivated a team of Career Advisors•Trained and developed the team, ensuring new changes in working practices were effectively communicated •Set objectives, appraised / reviewed performance and monitored quality of work produced•Managed supplier relationships•Effectively managed relationships with customers, overseeing production of management information and attending client meetings•Recruited, inducted and trained new Careers Advisors•Monitored allocation of work including weekly Careers Advisor call loads

Northampton, United Kingdom

•Delivered distance based outplacement support to customers•Advised customers on best approach to job seeking•Made outbound calls to clients to ascertain where they are in their job search campaign and what assistance they might need to reduce 'back to work time'•Proactively called unemployed clients to advise on career options and objectives.•Carried out bespoke company and occupational research depending on clients' needs •Encouraged and motivated individuals to get people back to work.