Oversee call center analytics department, lead operations projects, involved in business development, day to day partner relations, direct implementation of operational and procedural policies.

● Manage the day to day operations for a wholesale fashion jewelry company.● Supervise between 40-60 people across different departments: sales, order entry, importing, accounting, production, and shipping.● Interview and hire qualified individuals to work in different areas of the facility.● Oversee the implementation of new employee protocol to ensure all staff receive adequate training and support consistent with corporate policy and values.● Monitor vendors that provide needed services to our company.

● Responsible for the selling of wholesale jewelry and custom tailored product to fit the needs and demographics of our customers.● Directed various marketing campaigns targeting different segments in the country, such as zoos, aquariums, theme parks, and planned follow up.● Assisted in developing product lines suitable for current as well as prospective customers. ● Maintained customer relationships by constant e-mail and phone communication.● Traveled throughout the United States to 6-8 trade shows per year to retain current customers and generate new business.