Focused on customer service, I create memorable experiences for our clients through test drives, delivery experiences and workshops. My role consists on being the experience and brand ambassador at the three dealership network I work on.• In charge of managing the Audi customer experience in a three- dealership network creating memorable experiences.• Accomplished a 12% improvement in the remunerated KPI by creating an emailing structure, in order to increase our processes efficiency, overpassing the objective and the national average.• Implemented a content marketing strategy which increased the overall customer satisfaction alongside our visibility on the internet.• Improved all the main customer experience KPIs by optimizing and standardising the delivery and test drive experiences.• Developed an internal digital system to coordinate actions between the Product Expert and sales department which improved the inner workflow.• Product technical support for clients, sales and post-sales departments.

• Paid and organic social media campaigns management.• Brand supervision in different formats (radio, TV, social media and events).• Digitalization of internal processes (client onboarding, clients database and billing software).

• Daily posts design and community management• SEO and Google my Business page optimization