Dave Steele

Dave Steele Email and Phone Number

Sr. Technical Account Manager @ Capacity
Texas, United States
Dave Steele's Location
Dallas-Fort Worth Metroplex, United States
Dave Steele's Contact Details

Dave Steele personal email

n/a

Dave Steele phone numbers

About Dave Steele

The various operations roles I've held throughout my tenure in telecommunications/technology have molded my analytical expertise, technical knowledge and most importantly people skills which all combine to achieve goals throughout sales, service, marketing and quality.I've been recognized for being a leader of programs and campaigns that provide a better customer experience, improve customer take rates and cut costs.

Dave Steele's Current Company Details
Capacity

Capacity

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Sr. Technical Account Manager
Texas, United States
Dave Steele Work Experience Details
  • Capacity
    Sr. Technical Account Manager
    Capacity
    Texas, United States
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  • Smartaction By Capacity
    Technical Account Manager
    Smartaction By Capacity Jul 2021 - Present
    Dallas-Fort Worth Metroplex
    Reshaping the customer and contact center experience through AI and conversational design. Providing client support, tech analysis and working hand in hand with clients, engineers, IT and designers to ensure client applications are optimized.
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  • Trendline Interactive
    Account Supervisor
    Trendline Interactive Feb 2020 - Oct 2020
    Flower Mound, Tx
    Manage client account planning, strategy and growth by providing dynamic, personalized and engaging email strategies which drive a great customer experience, increasing digital engagement and product acquisition across platforms.
    View
  • Verizon
    Marketing Program Manager - Customer Experience - Verizon Operations
    Verizon Jul 2012 - Feb 2020
    Irving, Tx
    Marketing Program Manager - Customer Experience. Design and execute Program Management strategies and communications across platforms (Email, Web Insights,Push Notifications, App, SMS, DM, VRU) that improve customer experience, reduce attrition and cancellations, and increase business efficiencies. Work across all departments including Marketing/Branding, Engineering, IT, Legal, Training, Product Dev, and Work Force Planning to ensure organizational alignment.
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  • Verizon
    Sr Staff Consultant - Qar Manager Verizon Plus
    Verizon Jan 2010 - Apr 2011
    Verizon
    Led a team of three that created and implemented a comprehensive reporting and auditing analysis of the varied cross-functional teams within the Alternate Channels area focusing on cancels, churn and produ take rates. Conducted regular cadence calls to address concerns.
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  • Verizon
    Project Manager Alternate Channel Development
    Verizon Mar 2007 - Dec 2010
    Verizon
    Drove project initiatives, ensuring that projects were documented with Project Management Office support tools, that communication lines were open and governance procedures were followed internally and externally, and that projects were delivered on time and within budget
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  • Mci- Worldcom
    National Data Strategy - Manager
    Mci- Worldcom 1998 - 2007
    Colorado Springs, Colorado Area
    Managed nine employees providing strategic data planning, reporting, and analysis for performance optimization to 12 outbound call centers delivering 150K calling hours monthly. Communicated with and provided KPI reports on hours, performance, and profitability to regional directors daily, making recommendations on center demographics and profit strategies.

Dave Steele Skills

Strategic Partnerships Team Leadership Leadership Crm Salesforce.com Strategy Management Product Marketing Account Management Direct Sales Cloud Computing Managed Services Call Centers Integration Business Development Customer Relationship Management Cross Functional Team Leadership Contact Centers

Dave Steele Education Details

Frequently Asked Questions about Dave Steele

What company does Dave Steele work for?

Dave Steele works for Capacity

What is Dave Steele's role at the current company?

Dave Steele's current role is Sr. Technical Account Manager.

What is Dave Steele's email address?

Dave Steele's email address is da****@****zon.com

What is Dave Steele's direct phone number?

Dave Steele's direct phone number is +190855*****

What schools did Dave Steele attend?

Dave Steele attended Fort Lewis College, Fort Lewis College.

What skills is Dave Steele known for?

Dave Steele has skills like Strategic Partnerships, Team Leadership, Leadership, Crm, Salesforce.com, Strategy, Management, Product Marketing, Account Management, Direct Sales, Cloud Computing, Managed Services.

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