• Plan, organize, and develop projects while making recommendations on substantive operatingprograms.• Collaborate effectively with others to develop solutions and coordinate with affected leadershipand implement recommendations.• Knowledge of IT software project management methodologies, practices, and principles andability to direct team work efforts to achieve timeliness and cost objectives.• Ability to communicate effectively and clearly, both orally and in writing; and to negotiatecomplex issues related to cost and timeliness goals to meet customer requirements.

• Develop programs based on specifications from the Department of Transportation staff.• Conduct software support for Human Capital Management users.• Conduct effective communication with Human Capital Management staff to provide timelyupdates for on-going issues.• Manage Human Capital Management SQL databases.• Analyze Human Capital Management data for accuracy before releasing to users.• Assist in maintaining programs and applications to meet user requirements.• Ensure sensitive data and information is protected and only accessible to the appropriate individuals.

• Managed day-to-day relationships with external and internal officials to ensure a cohesivepartnership.• Managed election and voter registration related support for the Alabama Secretary of State’soffice.• Communicated with both customers and clients to provide timely updates for on-going issues.• Assisted in the implementation of new security protocols for Election Systems and Software customers.

• Led elections preparation teams for all elections in Montgomery County.• Created new testing procedures for election equipment preparation.• Planned, scheduled, and managed all pickup and deliveries of election equipment before and afterelections.• Assisted in maintaining election equipment and programs.

• Provide remote IOS support to Apple customers.• Provide and create detailed performance analysis for troubleshooting procedures.• Participate in weekly team meetings to establish the best techniques for customer support and troubleshooting.