David Ward Email & Phone Number

Charlottesville, Virginia, United States

Troy, Virginia

Recruited to re-build and lead warehouse team in daily order fulfillment routines, shipping/receiving processes, and inventory control operations. Stabilized and expanded the staff during a period of high personnel turnover--but remarkable sales growth--in company's history. Directed daily reverse logistics, on-time LTL freight and customer parcel.

Durham, North Carolina

• Directed a staff of delivery and warehouse team members in accurate order fulfillment and on-time delivery to statewide customer base in wholesale distribution operations of specialty wines and artisan beers..
• Hired into order fulfillment warehouse and delivery operation supervisory role to correct deficiencies in order accuracy, on-time delivery, and associate behavior:
• Revamped entire picking/packing and delivery prep procedures through warehouse mapping, re-training and hiring of associates, and enforcement of best practices among operations and sales team members.
• Designed and implemented a weekly delivery strategy to serve all major markets in North Carolina, with extra capacity dedicated to high velocity zones via analysis of sales data and historical delivery data.
• Streamlined load-out procedures to reduce driver dispatch times from 90+ minutes to less than 30 minutes per driver, daily. Instituted dynamic routing tools to reduce driver times en route.
• Standardized KPI success in completed deliveries, order accuracy, and inventory integrity by driving focus on second shift team performance, driver’s procedural compliance, and smarter strategy for client delivery.

Raleigh-Durham, North Carolina Area

• Managed the performance of 11 warehouse and office staff engaged in office administration and warehouse operations to provide home delivery and distribution in the North Carolina Triangle, Piedmont Triad, and.
• Selected to relocate into the warehouse operation serving eight stores to correct deficiencies in product logistics and warehouse functionality, and reduce high management turnover.
• Redesigned logistics and customer service operations, reducing inventory loss, raising customer service scores, ensuring compliance with corporate policies and maintaining strong leadership.
• Reduced shrink to <0.02% from $20K in merchandise write-offs.
• Implemented staff training.
• Raised KPI success in customer service and delivery.

Charlotte, North Carolina Area

• Promoted into the Warehouse Manager position to reform operational efficiencies and improvements.
• Improved warehouse logistics operations for the previously underperforming location.
• Redesigned warehouse functions to match corporate standards.
• Arranged shipping and receiving processes to ensure consistency.
• Managed a team and provided training.
• Awarded operational excellence distinction for warehouse redesign and company standard delivery concepts.

Greater New Orleans Area

• Delivered purchased merchandise for the area out of one warehouse location.
• Managed three warehouse personnel and one assistant delivery professional.
• Moved from zero to platinum status in just a few months within the new store location.

Tallahassee, Florida

• Provided logistical support and leadership in receiving, storage and the shipment of delineable products for the industry leader in household furniture and appliances.
• Oversaw invoicing, work orders, consumption reports and demand forecasts to properly meet demand during peak seasons.
• Negotiated transportation rates and calculated third-party contractor billing.
• Provided customer assistance, business adminstration and inventory management.

Tallahassee, FL

• Delivered account management, recommending products, locating/obtaining merchandise based on individual need, and remained current on all product/retail sales and promotions.

Tallahassee, Florida

• Delivered counseling to individuals and groups of students based on individual need.
• Oversaw religious education programs for college students.
• Identified and recruited volunteers.
• Partnered with area churches to develop a sustainable student community.
• Hosted special events.
• Managed daily administrative tasks, including budgeting and finance.

Associate Of Arts (Aa)

Bachelor Of Arts, Religion Coursework