David Fernandez Email & Phone Number

Sebring, Fl, Us

Clearwater, Fl, Us

- Work with customers or end-users regarding the set-up and configuration of KnowBe4’s products to customize it to suit their needs- Investigate and document technical issues and communicate any trends or patterns to the Research & Development team - Monitor the ticketing queue to prioritize, allocate and ensure timely resolution of issue reports and change requests- Apply troubleshooting and problem-solving skills to guide and assist the end-user community on issues related to design, development and deployment of KnowBe4 products- Investigate and document issue reports and communicate findings to development team or clients as required

Englewood, Co, Us

- Engaged with a diverse consumer base to provide solutions for customer needs and technical issues.- Received technical calls to support customers and escalate certain situations to supervisor when needed

Atlanta, Georgia, Us

Goodlettsville, Tn, Us

- cashier- stocking shelves- assisting with customer experience- made bank deposits

Houston, Tx, Us

I initially began as a cashier. I quickly was moved over to bookkeeping an have been doing both positions when needed. Finally, I eventually had the opportunity to become an assistant manager.

I interned for 2 weeks but was hired for the remaining of the summer. My responsibilities included the following: - handing out food and beverages to the children- resolve conflicting situations between any of the children- assisted in event/game planning- took disciplinary action on any behavior not tolerated

Certification, Cyber/Computer Forensics And Counterterrorism

Bachelor'S Degree, Cinematography And Film/Video Production

High School Diploma, General Studies