David Rosa Email and Phone Number
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Results-driven Customer Success Manager with a proven track record of increasing customer satisfaction, improving client engagement, and enhancing the customer experience through strategic initiatives and process improvements.
Simpligov
View- Website:
- simpligov.com
- Employees:
- 56
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SimpligovSacramento, California, United States
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Customer Success ManagerAmazon Jul 2022 - Jan 2024Seattle, Wa, Us• Managed a portfolio of Enterprise-level seller accounts to promote mutual success with emerging products on Amazon.com.• Led client-facing webinars to educate customers on new product features and drive product adoption. -
Customer Program ManagerAmazon Feb 2019 - Jul 2022Seattle, Wa, Us• Supported customers at alexa.com, communicating trends and paint points to product team resulting in an enhanced customer experience.• Facilitated discussion, decision making, and conflict resolution as Scrum Master of SaaS development team.
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Customer Support ManagerWish Apr 2017 - Feb 2019San Francisco, Ca, Us• Coached and mentored a multi-lingual support team to improve efficiency and customer satisfaction.• Fielded vendor-escalated support cases and owned chargeback claims on the platform. -
Security SpecialistGoogle Aug 2015 - Apr 2017Mountain View, Ca, Us• Conducted security assessments to identify vulnerabilities and implemented strategies to mitigate risks, enhancing overall safety for employees and assets. -
Operations CoordinatorChevron Feb 2015 - Aug 2015San Ramon, Ca, Us• Provided operational support to Chevron employees and vendors at facilities across North America. -
Customer Support ManagerZinus, Inc. Oct 2012 - Feb 2015Tracy, California, Us• Managed customer service operations for a consumer product company with $100 million in sales.• Defined roles and responsibilities for the customer service team, leading to improved productivity and quality standards.• Directed hiring and training, mentoring new hires to exceed KPIs in their first quarter. -
Customer Service RepresentativeZinus, Inc. Jul 2010 - Oct 2012Tracy, California, Us• Provided customers across North America with first-class service.• Created and managed customer database to track and identify issues with products and services.
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Marketing ContractorOpentable Aug 2010 - Apr 2012San Francisco, California, Us• Developed client profiles in partnership with OpenTable Marketing.• Ensured seamless integration of promotions for enhanced client visibility and engagement.
David Rosa Skills
David Rosa Education Details
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California State University - East BayMinors In Corporate Management And Marketing Management
Frequently Asked Questions about David Rosa
What company does David Rosa work for?
David Rosa works for Simpligov
What is David Rosa's role at the current company?
David Rosa's current role is Customer Success Manager, Program Manager | Certified ScrumMaster | ex-Amazon, ex-Google.
What is David Rosa's email address?
David Rosa's email address is da****@****exa.com
What is David Rosa's direct phone number?
David Rosa's direct phone number is (800) 266*****
What schools did David Rosa attend?
David Rosa attended California State University - East Bay.
What are some of David Rosa's interests?
David Rosa has interest in Baseball, Hiking, Camping, Swimming, Travel, Internet Marketing.
What skills is David Rosa known for?
David Rosa has skills like Marketing, Customer Service, Training, Email Marketing, Management, Salesforce.com, Online Marketing, Account Management, Marketing Strategy, Social Media, Customer Satisfaction, Crm.
Who are David Rosa's colleagues?
David Rosa's colleagues are Dion Dupree, Jennifer Brazell, Daniel Scheiner, Devon Dupree, David O'connell, David Cline, Nicholas Miller.
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