David Franklin Email & Phone Number

Baltimore, Maryland, United States

Baltimore, Maryland Area

• Provides fixed income, trading, and sales support through transaction processing, change management, operational risk management, and client relationship management.• Designs, writes, and implements streamlined internal approval processes and procedures to improve productivity and optimize operational efficiency. • Educates and instructs new employees in day-to-day processes and operating procedures.

Hunt Valley, Md

• Manage a portfolio of current customers based out of the United States and Canada.• Research payments, past due invoices, and file claims.• Vendor Risk Analysis.• Troubleshoot customer issues and difficulties in processing/ procuring payments.• Utilize SAP for analyzing customer accounts, balances, and risk.• Utilize SAP to conduct aged trial balances and average payment period analysis.• Provide credit references for current customers.• Train fellow interns/… Show more • Manage a portfolio of current customers based out of the United States and Canada.• Research payments, past due invoices, and file claims.• Vendor Risk Analysis.• Troubleshoot customer issues and difficulties in processing/ procuring payments.• Utilize SAP for analyzing customer accounts, balances, and risk.• Utilize SAP to conduct aged trial balances and average payment period analysis.• Provide credit references for current customers.• Train fellow interns/ employees in their new roles and teach them how to use the SAP system. Show less

Rosedale, Md

• Assist customers in selecting appropriate solutions to fulfill and/or meet their needs.• Troubleshoot issues resulting from errors to ensure that the environment of the store and fellow employees operates efficiently.• Train and/or assist fellow employees in obtaining essential tools and knowledge to benefit the store as a whole.• Handle customer dilemmas/ issues in order to provide a high level of customer satisfaction.

Bachelor’S Degree, Business Administration And Management Information Systems, Gpa: 3.48 / 4

Activities and Societies: Alpha Iota Delta- International Honor Society of the Decision Sciences and Computer Information Systems Loyola.

High School, Information Technology

Activities and Societies: National Honor Society National Science Honor Society National Social Studies Honor Society Lacrosse Varsity.