David Gates Email & Phone Number

Myrtle Beach, SC, US

Responsible for the successful onboarding of new MDR clientsManage renewals and expansions for existing clientsManage the lifecycle of client onboarding from initiation, planning, implementation, and testing to SOC transitionConfirm project scope and success criteria with the clientWork with Engineers to facilitate the configuration of Endpoint Detection &.

Directs the efforts of others in the achievement of the strategic and operational objectives for the Customer Success Onboarding team.Allocates work among team members and provides guidance on a regular basisWork closely with Finance, Engineering, Product Management, Sales, Development, and Executive teams on strategic initiativesConducts periodic reviews.

Responsible for a team of Project Managers and Security Engineers delivering implementation services to the Dell SecureWorks client baseTechnical and professional development of to an expert levelEstablish performance metrics and tools to measure effectiveness and optimize service deliveryFrequent verbal and written client communications to the Dell.

Provide end-to-end cross-discipline leadership throughout the Client Implementation lifecycle, and coordinate with various groups within the business unit to ensure on-time and successful project deployments. Manage and coordinate each aspect of the client implementation process including project initiation, solution design, provisioning, service.

Define scope, goals and deliverable that support business goalsCommunicate project status with all stakeholdersDelegate tasks and responsibilities to appropriate personnelCoach, mentor, motivate and supervise team members/contractorsBuild, develop and grow any business relations vital to the success of current and future projects

Oversee effective delivery of a broad range of IT services in a highly complex and diverse computing environment. Coordinate activities of all external service providers, including application development, infrastructure hosting, call center technology, and application partner services

Planning, Management and Communication liasion between IT department and various units and customers

Responsible for implementing a proprietary defined benefit pension application to a network of affiliated hospitals

Responsible for a team of Customer Service Representatives whose primary focus was the daily administrative activities associated with their client’s defined benefit retirement plan. This included recordkeeping, retirement processing and periodic/non-periodic benefit payments. Provided guidance and made critical business decisions based upon contract/plan.

Sales person for Employee Benefits Consulting firm. Specialized in Sec 125 Cafeteria plans, Group Health Insurance and Life Insurance