David Gates Email and Phone Number
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Global cyber security professional with over 20 years of experience, and notable success directing a broad range of corporate initiatives while participating in strategic planning, analysis, and implementation of solutions in support of business objectives. Created and managed global cyber security and solution services teams. Experience developing globally operational functions and processes to enable increased time to value of products and services.Believe client success is about delivering value to your client in a faster and more efficient model. I strive to anticipate and plan for what "could/might/should" happen and proactively plan to avoid issues and adapt to ever-changing business and technology challenges. Specialties: Project Management | Business Process Enhancement | Customer Experience | Resource Management | Business Technology Strategy and Implementation | Portfolio Application ManagementGiving back to the community is a passion of mine through the years, I have spent 20+ years actively involved in volunteering in leadership positions.
Pondurance
View- Website:
- pondurance.com
- Employees:
- 126
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Senior Manager, Client LifecyclePonduranceMyrtle Beach, Sc, Us
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Project Manager, ImplementationPondurance Nov 2023 - PresentResponsible for the successful onboarding of new MDR clientsManage renewals and expansions for existing clientsManage the lifecycle of client onboarding from initiation, planning, implementation, and testing to SOC transitionConfirm project scope and success criteria with the clientWork with Engineers to facilitate the configuration of Endpoint Detection & Response (EDR) Tenants for customers including tuning, whitelisting, or blacklistingFacilitate communication between Sales, Engineering, Product, and Management, in all aspects of a project lifecycle with a focus on delivering time to valuePrepare and deliver status reports, facilitate client project status meetings, manage risk, timelines, and set clear roles and responsibilities
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Sr. Manager, Customer SuccessSecureworks Sep 2021 - Sep 2023Directs the efforts of others in the achievement of the strategic and operational objectives for the Customer Success Onboarding team.Allocates work among team members and provides guidance on a regular basisWork closely with Finance, Engineering, Product Management, Sales, Development, and Executive teams on strategic initiativesConducts periodic reviews to ensure project is on track and conducts post-project reviewsEnsures all project documentation is kept up to date and communicated to the relevant stakeholders on a timely basisUtilizes relevant project management tools, systems, and applicationsDefines supporting and/or driving process improvements -
Sr. Manager - Mss ImplementationsDell Secureworks Jan 2016 - Sep 2021Responsible for a team of Project Managers and Security Engineers delivering implementation services to the Dell SecureWorks client baseTechnical and professional development of to an expert levelEstablish performance metrics and tools to measure effectiveness and optimize service deliveryFrequent verbal and written client communications to the Dell SecureWorks global client base as well as potential clientsWork closely with Client Services, Engineering, Product Management, Sales, Development, and Executive teams on strategic initiatives
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Network Security Manager - Mss ImplementationsDell Secureworks Dec 2012 - Dec 2015
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Program Project ManagerDell Secureworks May 2011 - Dec 2012Provide end-to-end cross-discipline leadership throughout the Client Implementation lifecycle, and coordinate with various groups within the business unit to ensure on-time and successful project deployments. Manage and coordinate each aspect of the client implementation process including project initiation, solution design, provisioning, service activation and transition to ongoing service delivery.Twitter::@dellsecureworks
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Project Manager / LeaderNovologic 2009 - 2010Define scope, goals and deliverable that support business goalsCommunicate project status with all stakeholdersDelegate tasks and responsibilities to appropriate personnelCoach, mentor, motivate and supervise team members/contractorsBuild, develop and grow any business relations vital to the success of current and future projects -
Portfolio ManagerAon Consulting 2006 - 2009Oversee effective delivery of a broad range of IT services in a highly complex and diverse computing environment. Coordinate activities of all external service providers, including application development, infrastructure hosting, call center technology, and application partner services -
Pmo Project ManagerAon Consulting 2002 - 2006Planning, Management and Communication liasion between IT department and various units and customers
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System Implementation Project LeaderAon Consulting 1999 - 2002Responsible for implementing a proprietary defined benefit pension application to a network of affiliated hospitals
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Mgr - Pension Administration, National AccountsMetlife 1992 - 1999Responsible for a team of Customer Service Representatives whose primary focus was the daily administrative activities associated with their client’s defined benefit retirement plan. This included recordkeeping, retirement processing and periodic/non-periodic benefit payments. Provided guidance and made critical business decisions based upon contract/plan documents. Assisted Customer Service Representative with analyzing and examining the normal workflow to make suggestions and implement programs for process improvement to meet top-tier deliverable to customers. Developed and maintained relationships of MetLife by providing quality customer service and anticipating needs and desires -
Sales ConsultantFinancial Concepts And Design 1991 - 1992Sales person for Employee Benefits Consulting firm. Specialized in Sec 125 Cafeteria plans, Group Health Insurance and Life Insurance
David Gates Skills
David Gates Education Details
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Finance, Insurance And Real Estate
Frequently Asked Questions about David Gates
What company does David Gates work for?
David Gates works for Pondurance
What is David Gates's role at the current company?
David Gates's current role is Senior Manager, Client Lifecycle.
What is David Gates's email address?
David Gates's email address is da****@****ail.com
What is David Gates's direct phone number?
David Gates's direct phone number is +140469*****
What schools did David Gates attend?
David Gates attended Appalachian State University.
What skills is David Gates known for?
David Gates has skills like Program Management, Process Improvement, Leadership, Management, Strategy, Business Process, Vendor Management, Pmo, Enterprise Software, Project Management, Networking, Solution Architecture.
Not the David Gates you were looking for?
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David Gates
Apparel Executive And Consultant Specializing In Crafting And Executing Merchandise Strategies For Retail, Wholesale, And Visual Displays.Dallas, Tx -
2gmail.com, pwc.com3 +131251XXXXX
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David Gates
Rochester, New York Metropolitan Area3gmail.com, sapphirehealth.org, sapphirehealth.org -
1comcast.net
4 +150359XXXXX
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