- Conduct end-to-end blackbox functional testing and certify release candidates.- Collaborate with scrum team and external stakeholders to deliver product value.- Led projects as a scrum member, demonstrating leadership skills.

- Elicited requirements through various methodologies, creating user stories for software development and QA teams.- Conducted market research, data collection, and business analysis, defining business objectives and KPIs.- Coordinated product and project lifecycle, collaborating with cross-functional teams.- Visualized datasets for business decision-makers and created data visualization dashboards.- Leveraged in-house expertise to support product owners in decision-making.- Contributed to an enterprise data warehouse project and improved data automation efficiency.

Accomplishments:Homework Help - Website Refresh/HTML5 chat application• based on usage data, refreshed the Homework Help website from a Flash-based site to a hybrid HTML5 & Flash site while gradually minimizing the Flash offering• based on internal and external data, contributed research and requirement artifacts that led to the development of an HTML5 two-way chat clientKey responsibilities:● Responsible for coordination, review, assessment and support of the overall program objectives● Primary responsibility for creation, exploration, and documentation of program and project requirements; ensures consistency of vision for individual project requirements within the larger picture of the program objectives● Coordinate and lead user acceptance testing● Participate as a representative of the end-users and program/project owners in the creation and documentation of technical/architecture plans● Ensure definition of current and future program/project performance metrics; leads ongoing measurement of project/program performance● Assist program owners in assessment of program/project performance deficiencies, and work with technical team to define required change(s)

Accomplishments:● Brought efficiencies to the general office administrative processes that reduced hours of capacity by 500 hours annually● Tutor message board launch in April 2011 ● Awarded the TVO Polkaroo Award for Outstanding Performance - Dec 2012Responsible for maintaining and managing a roster of 250+ online math Tutors, which includes but not limited to: scheduling and logistical matters, invoicing and budget tracking, technical support, and non-pedagogical support. Working closely with management to ensure program requirements are being continually being met. Assists with planning and scope requirements relating to program initiatives. UI bug-tracking and user feedback on technical and functional issues.

Accomplishments● Promoted from warehouse to office staff in 2006● Selected to assist in designing and eventual sole maintenance of a direct-from-supplier program. ● Developed promotional materials for sales staff, as well as custom products.Performed daily office processes including inbound customer service via phone, fax and website, order entry, customer relationship management, general IT responsibilities, designing and maintaining a ‘direct program’ sales initiative, invoicing, logistical support, inbound shipments, internal reporting direct to company president, forecasting, purchase order creation, occasional use of HBC EDI, and account receivables.

Assisted in pre-store opening including all aspects of retail set-up. Inventory management - receive and price incoming goods, dealt with Sales Reps.

General warehouse duties; picking orders, shipping, receiving, logistics, customer service. Promoted to office as an Order Entry clerk.