• Resource management leadership for seven project managers, three business analysts and one QA manager Partnered with HR to champion a career ladder for PMs, mentored a BA through promotion to project manager• Maintain PMO delivery commitments by meeting with PMs 1x1 weekly to proactively anticipate risks and issues of scope, schedule, budgets, resourcing and change management• Direct project management of mission critical initiatives such as the organization’s attainment of NCQA accreditation, more than 50 stakeholders throughout the organization and 200+ distinct project deliverables• Led the creation and adoption of a formal PM lifecycle methodology to institute standards and metrics for measuring project performance, stage gates, checklists and change management process • Communications facilitation (both written and oral) reporting internally and externally on project progress, issues, alerts, escalations, UAT, handoff to support and final acceptance• Facilitate monthly executive portfolio review meeting; contribute to annual strategic roadmap to validate direction and budgets• Direct report to CIO; contributions recognized by new CIO, awarded with two year retention bonus

• Championed the ALM vision for the company - ALM platform was deployed to the global development organization consisting of more than 40 different product teams utilizing either Waterfall or Agile• Managed ALM vendor selection process and procurement (hardware, software, 3rd party)• 60% cost recovery from centralizing infrastructure, vendor management and maintenance of a common solution• Architected ALM integration to Salesforce resulting in real-time transparency between product development and customer support• Instrumental in establishing common development processes and operational definitions; oversaw development of standardized reports and dashboards for defect backlogs, turn-around times and quality

• Restructuring supplier agreements, eliminating redundant or conflicting services, and consolidating accounts for a 40% technology cost reduction• Led the procurement and implementation of SalesLogix Customer Relationship Management system • Instituted policies for disaster recovery, security and desktop configuration• Intranet forum adoption for knowledgebase of information on lender programs, loan submission requirement

• Championed adoption of an enterprise configuration management solution; oversaw the successful migration of millions of code lines, automated builds and releases• Drove a process improvement initiative resulting in improved traceability, consistency and reduced cycle times; authored the R&D configuration management plan• Innovations included centralized SCM for build and release management• Improved build repeatability, optimized QA and module aspects of testing, correlating defect reporting and resolution to specific builds for useful tracking