David Groll Email & Phone Number

United States

Tolleson, Arizona, United States

Scottsdale, Arizona, United States

• Provide operational support to the sales team, vendor partners, and customers.• Enter and process sales orders and renewals.• Secure pricing, SKU set up, and inventory management.• Handle customer inquiries and resolve support issues while help delivering an outstanding customer experience.• Provide order status, delivery/shipment dates, inventory/product availability, pricing/quotes, and all other related questions.• Advocate to suggest and develop operational and process improvements to better serve our customers.

Kent, Washington, United States

• Understand and adhere to company Standard Operating Procedures to receive inbound product shipments and supplies against client purchase orders.• Assign appropriate storage location for picking, shipping which is all driven by Microsoft Dynamics AX.• Collaborate with Purchasing & Buyers to confirm correct product and quantity was received. • Back-up Lead to ensure the receiving dock is operating efficiently with team members• Assist in other areas, picking, shipping and inventory• Maintain a clean, safe, and process-efficient environment in my work area, adhere with all policies and procedures to be an advocate to report any potential unsafe conditions.• Completed 360 Training – ISO 9001:2015 Internal Auditor Training• Completed aQsi Training – 14001:2015 Internal Auditor Training

Auburn, Wa

• Responsible for monthly recurring billing estimated at $2.6M; avg. 15% Margin at 99.7% accuracy rate.• Developed and managed SOPs for billing clients on a monthly and annual billing model.• Worked collectively with other business units to identify areas of improving the overall client experience.• Increased the monthly recurring billing portfolio to help boost Gross Margin Revenue.

Auburn, Wa

• Drove product enablement of the SAP product and brand with sales reps in all company locations.• Proactively maintained the internal Partner & Product Marketing page with available promos and new product material.• Focused on meeting quarterly goals by driving deal registration, participated at partner fairs, executed various sales trainings, and sales floor walks to follow-up on open quotes, reviewed weekly pipeline with Partner Account Managers. • Proactively worked with internal and external teams to close opportunities. 2013; Q4 Achieved 295% to Revenue Goal. 2014; Q1 Increased Orders 117%, Q2 Achieved Margin 138%, Increased Orders 111%

Kent Fullfillment

As a Fulfillment Associate job responsibilities included sort, pack and ship customer orders, and troubleshoot problems to resolution.I mostly working within the Inbound Organization which duties are unloading trucks and relocate products using powered-equipment forklifts, pallet jacks. Fulfillment associates are expected to understand aspects of production; adhere to strict safety, quality, and production standards.I would love the opportunity to learn more about the Operations & Logistics side of Amazon.

Greater Seattle Area

Provide an exceptional ballpark experience for all guest & employees at Safeco Field.Maintain the three components of 'The Mariners Way' be Represent the Brand, Support the Mission Statement Apply our Values.Adhere to policies & support the Seattle Mariners sustainability efforts.

Generate outbound calls to current Microsoft customers who have Exchange, Lync, O365 deployed within their infrastructure to explore interest in Windows Phone 8.Monitor Dynamics CRM for inbound leads from various field representatives.Qualify leads and convert them to Opportunities while moving the opportunity to a close sales stage classified as a WIN.Responsible for establishing Long Term Relationships with Key Contacts (up to the C Level) which enables our Sales partners to better penetrate the account strategically.Engage PAMs (Partner Account Managers) & MSSPs (Mobility Solution Specialist) to help drive to close.

Greater Seattle Area

• Support North America Reseller Account Managers by providing assistance in part numbers, Adobe policies & procedures while driving potential sales for both the reseller & Adobe as company.• Assist Sales team in meeting/exceeding quota targets and goals monthly.• Monitored & contacted new leads that came in within a 4-8 hours SLA which drive sales cycle to close.• Generated reports for internal sales & resellers.• Responded to inbound reseller calls in a timely and professional manner.• Drive awareness of promotions being offered by Adobe while looking for opportunities to move smaller sales into larger sales resulting in contracts.• Work cross-functionally with field and channel sales, business development and marketing in order to drive sales objectives.

Bothell, Wa

• Support local Account Managers by providing assistance with sales and marketing activities for 11 Northwest college and universities• Assist Sales team in meeting/exceeding quota targets and goals monthly• Assist Account Managers with on-campus events, flyer development and distribution, direct mailings, activation process, adding lines to existing accounts, proposals and back up to Account Manager• Drive activations toward multi channels of fulfillment, while prioritizing lowest cost channels• Drive the web contact, referral strategy, web specials, web link placement processes targeted to student populations• Primary liaison to retail and in-direct channels also services student population• Proactively seek out opportunities for institutional selling and projects that provide value add solutions - promoting the “stickiness” of AT&T's relationship with the account and preventing the churn of individual subscriber accounts• Perform basic corporate business customer rate plan analysis, billing reviews, and technical issue resolution escalation from customer care• Quickly and efficiently escalate to focused team/staff for post sales support. Follow up with Customer Care, Managers and subscribers on issues and resolution.

• Conducted field testing of new wireless handsets for system compatibility and performance with manufacturers such as Motorola, Nokia, Samsung, LG, Kyocera, and others.• Tested BREW applications and managed BREW trouble ticket resolution from initiation to close.• Managed vendor relationships with focus on new handset/system software implementation