At Here Be Games I am responsible for website maintenance and the day to day operations. This includes, but is not limited to: - Website creation, updates, and management - Event organisation/hosting (monthly community days, markets, etc.) - Production and publication of "How to play tabletop games" videos - Supplier/Customer relationship management

At Another Dungeon I am responsible for the provision, maintenance and quality control of all content related to the site. This includes, but is not limited to: - Website creation, updates, and management - Article publication - including formatting artwork and layout design - Writing and editing articles (opinion pieces, reviews, previews, crow funding promotion, news, etc). - Managing and maintaining the Another Dungeon forums - Production and publication of "How to play tabletop games" videos - Production and publication of the Fireside weekly podcast - Rudimentary team management - Publisher/Developer relationship management

Accountable for overseeing all operational aspects of company wide ICT support - ensuring premium customer service is delivered and the full potential of all IT investments are realised and utilised to their benefit.

C117 Games is a small, international team of artists with whom I work to create video and tabletop games.My role at C117 Games has been varied over the years. I have been responsible for - Sourcing and forming the team - Creation and management of contracts - Project Management to ensure timely delivery of projects - Video game design / art direction - Tabletop game design - Engaging distributors, publishers and manufacturing agents

At Robot Building Supplies I was accountable for the provision, maintenance and business alignment of all IT services, software and infrastructure. This involved ensuring the full potential of all IT investments were realised and utilised to the benefit of Robot Trading Co and its subsidiaries.Key achievements:- Created and maintained comprehensive IT policies, standards and procedures.- Introduced new methodologies including project management, change control, financial budgeting, and more.- Researched, implemented and maintained disaster recovery plans with strong emphasis on continuity management.- Planned, managed, and implemented major IT projects including system migrations, software upgrades, virtualization of infrastructure, and system design (active directory, DMZ, etc).- Introduced incident and service management while negotiating SLAs and escalation. - Provided 24/7 general IT support including incident/problem troubleshooting, proactive support, and advice.- Provided financial management for all IT procurement inclusive of budget creation, reporting and adherence.- In addition to these IT tasks I provided documentation, process creation and assistance for business units in areas such as financial, operational, and general management.

At Club Assist I was accountable for all operational aspects of corporate wide Desktop Computing, (personal computers, office automation, computer telephony integration, printing, faxing, copying, multimedia, video conferencing). Key achievements:- Evaluated, procured, installed, maintained and supported all Asia Pacific desktop computing and telephony.- Implemented and maintained global desktop computing standards.- Introduced Service Desk support methodology and systems to manage IT related queries and problems. - Ensured on-going desktop computing integrity and security via managed disaster recovery plans and contingency measures.- Created and regularly reviewed desktop computing documentation, ensuring it was readily available to relevant personnel. This included internal IT documents such as policies, procedures and as-built documents as well as customer facing documents such as user guides and forms.- Formulated and negotiated desktop computing budgets then managed these over each financial year.- Responsible for desktop computing procurement including regular review and ensuring best fit for purpose.

SA Field Support Consultant / Team Leader – Fosters Group – SAResponsibilities:• Through open and proactive communication with respective business counterparts, provided 24/7 services, processes and procedures to facilitate the ongoing maintenance of existing and new Computer Systems. • Implemented hardware and maintenance for the SA Cellar Door POS systems.• Project work including setting up new sites and option analysis.Senior Operations Support - Wolf Blass Winery – SAResponsibilities:• Managed SA Field Support staff (internal) to ensure that effective and efficient Operations Support problem resolution, implementation and maintenance was delivered to all SA business units.• Instigated both Quality Querying and Quality Control to ensure services required by the business were being provided.• Supported all Fosters South Australian staff for NT, Exchange, Office, Host Access/Termite and all other programs utilised by the business.• Maintained successful regular backups for all production servers.• Created Procedural Documentation as required.• Oversaw other operations support staff.Operations Support - Albert Park Corporate Office – VICResponsibilities: Analysed and developed Call Logging Software (Heat selected from 3) in accordance with business requirements.• Developed and maintained intranet site to be used Australia wide by Operations Support Technicians.• Proposed emergency recovery procedures (backup & restore) be used as standard for company.• Projects under strict timeframes/high pressure. • Supported all Beringer Victoria staff for NT, Exchange, Office, Host Access/Termite and all other programs used by the business.• Integral team member for original build of first exchange server used by the company.• Analysed and proposed the original Helpdesk Call Center setup to meet with business requirements when based at Albert Park.