David Hensley Email & Phone Number

Greater St. Louis

Directed enterprise-wide project team (Business and Technology) of ~30 full time associates to migrate all clients to a new Technology Platform and associated policies, processes and procedures.• Partnered with MTM’s COO and CIO to develop the strategy, timeline and budget to migrate ~90 clients, representing over 12MM member trips annually, to the new platform.• Successfully migrated over 55% of the clients in a 7 month period – both on time and within budget.• Led the Migration… Show more Directed enterprise-wide project team (Business and Technology) of ~30 full time associates to migrate all clients to a new Technology Platform and associated policies, processes and procedures.• Partnered with MTM’s COO and CIO to develop the strategy, timeline and budget to migrate ~90 clients, representing over 12MM member trips annually, to the new platform.• Successfully migrated over 55% of the clients in a 7 month period – both on time and within budget.• Led the Migration Steering Committee, comprised of 12 Senior Leaders, which set strategic direction and priorities, committed/redirected program resources and resolved risks, issues and inter-dependencies (if necessary).• Led the Migration Core Team, comprised of ~30 cross-functional resources, which directed the completion of all tasks, identified and resolved potential risks, issues, inter-dependencies and resource constraints.• Developed and maintained client-specific project plans, resource plans, risks and issues documentation and lessons learned/best practices.• Identified, developed, tested and implemented client-by-client business requirements in partnership with Operations, Technology and Support Functions (e.g. compliance, training).• Identified and leveraged the necessary resources to build a solid understanding of a new industry, new organization and a new culture.Partnered with Program Governance and Technology to design a new Technology Prioritization Process, which included project intake/submission, analysis, sizing, approvals and various levels of governance. Show less

Greater St. Louis Area

Directed activities of ~12 resources, and cross-functional project team of ~25.• Led 2 major remediation projects required by bank regulators, including resource procurement, process and procedure development, and ongoing execution management, impacting ~120K mortgage customers with ~$40M potential liability, collectively completing 40% below plan.• Reviewed and recommended modifications to end-to-end change management processes for Mortgage Program Management Office of ~100 employees… Show more Directed activities of ~12 resources, and cross-functional project team of ~25.• Led 2 major remediation projects required by bank regulators, including resource procurement, process and procedure development, and ongoing execution management, impacting ~120K mortgage customers with ~$40M potential liability, collectively completing 40% below plan.• Reviewed and recommended modifications to end-to-end change management processes for Mortgage Program Management Office of ~100 employees and 5 distinct units, completing thorough current state process maps, reducing process redundancies and hand-offs, and improving overall efficiency and effectiveness. Show less

Greater St. Louis Area

Oversaw and co-managed enterprise-wide strategic and regulatory initiatives with program and / or project teams of up to ~50 resources.• Served as co-leader for acquisition, integration, and disintegration of 4 major mortgage businesses, representing outstanding balances of ~$500B, and over 6K employees. • Spearheaded Transition Services Agreements for 3 acquisitions, saving company $20M through effective negotiation with sellers.• Managed implementation of U.S. Government’s Making… Show more Oversaw and co-managed enterprise-wide strategic and regulatory initiatives with program and / or project teams of up to ~50 resources.• Served as co-leader for acquisition, integration, and disintegration of 4 major mortgage businesses, representing outstanding balances of ~$500B, and over 6K employees. • Spearheaded Transition Services Agreements for 3 acquisitions, saving company $20M through effective negotiation with sellers.• Managed implementation of U.S. Government’s Making Home Affordable Program, avoiding property foreclosures where possible.• Acted as primary liaison to Department of Treasury units, providing interpretation and communication of all Treasury program guidelines, directing internal and external reporting, and preventing foreclosure for ~100K Citi customers.• Allocated technology budget of ~1M hours, encompassing development of allocations by business line and major programs, reviewing all regulatory projects for applicability, establishing process for new project intake and analysis, and supporting prioritization and escalation / resolution.• Co-facilitated creation of Mortgage Company’s strategic plan, including development of all planning materials, support of option analysis, capturing and distributing outputs, and driving identified initiatives.• Directed various enterprise-wide initiatives, reducing net credit losses, integrating 3 distinct mortgage businesses into 1, increasing operational and corporate efficiency, and developing rating agency and investor updates / improvements.• Received Citi’s highest achievement award, Leader’s in Excellence, for contributions in successful integration of 4 business acquisitions. Show less

Greater St. Louis Area

GE CAPITAL MORTGAGE SERVICES, St. Louis, MOSenior Vice President, Investor and Operations ComplianceManager, Controllership InitiativesDepartment Leader, Portfolio ManagementTeam Leader, Specialized PortfolioManager, Investor OperationsSix Sigma Certified