David Poole Email & Phone Number

Gretna, LA, US

Garyville, Louisiana, United States

Belle Chasse, Louisiana, United States

• Provide IT/OT and cybersecurity support as well as domain management of the refinery's process control network and ancillary systems.
• Lead, manage and implement corporate initiated projects for improved cybersecurity, intrusion detection and defense, database migrations, analytic software roll out and regional security assessments, audit and.
• Fiberoptic and IP documentation and database administration. Configure, deploy, patch and maintain a vSphere environment of over 150 virtual nodes and Thin Client IoT devices in two geographically separated facilities.
• Support Honeywell qualified software and systems in a DSA and FTE architecture.
• Maintain configuration standards and deployment of a fleet of Cisco based networking switches and routers at multiple locations.
• Sustain a healthy production network using tools such as SolarWinds, ClarOTy, Algosec and Experion Station as monitoring, asset management, intrusion prevention and detection and process control.

Belle Chasse, Louisiana

• Provide both IT tier 1 and tier 2 technical support for Alliance Refinery personnel and contractors in assistance to over 900 users and functional ID’s
• Ensure optimal workstation performance as well as Inventory and control of all hardware and peripherals in a secure limited access facility.
• Receive and fulfill all equipment requisitions. Maintain accuracy and integrity of the inventory control system to meet company policies and procedures.
• Through corporate SaaS systems, receive trouble tickets from global helpdesk to resolve local software, break-fix and connectivity issues, as well as new hardware/software requests, upgrades, and preventative maintenance
• Deploy Operating System images to a variety of hardware form factors via Microsoft System Center Configuration Manager (SCCM) and Provide hands-on support for the network infrastructure which includes troubleshooting.
• metric driven automation of asset reporting and alert summaries.

• Provided IT support to PMS 317 Government staff and contractors working on the LPD 17 Program in New Orleans and other various off-site locations affiliated with the LPD 17 Program.
• Support included professional expertise in Windows XP, Windows 2000, Windows Vista, Windows 7, and Windows Administration, Active Directory and Symantec Ghost, Acronis And SCCM imaging.
• Created, updated, and managed all desktop images for the command. Deployed desktops, laptops, docking stations, printers, scanners and other peripherals
• Provided helpdesk support. Resolved configuration issues and trouble-shot desktops and laptops as well as implemented access control security requirements and resolved connectivity issues.
• Answered help desk phone number and provided remote assistance via phone and RDP.
• Performed trouble-shooting for Microsoft Office including Outlook and Internet Explorer and was able to relay technical information to non-technical user base in a user-friendly manner.

• Managed and maintained computers
• Troubleshot hardware and software problems. Installed updates weekly and installed software while utilizing programs such as Daemon pro tools.
• Imaged workstations using Ghost and Café pro.
• Maintained customer accounts and provided customer service and support.
• Answered phones for all customers.
• Scheduled and managed all operations at work location daily.

Provided system maintenance while extensively utilizing Macromedia Dreamweaver to create formatted HTML for use in the site’s proprietary database system. Managed customer accounts and provided support for customers. Troubleshot web site and data issues. Manage data in site's proprietary database system.