David Joseph Email & Phone Number

Dubai, United Arab Emirates

Achievements:  Implemented Safecom printing solution to all sites thereby centralizing printing & saving on printing costs  Deployed Bitlocker encryption on all machines thereby enhancing data security. Successfully conducted Testing & Deployment of Windows 10 throughout the organization Consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers Played a key role in the creation and maintenance of the Knowledge Management System to ensure sharing of knowledge and best practicesKey Responsibilities: Serving as the key escalation point for troubleshooting advanced network/systems issues. Management, configuration & monitoring of Virtualization Environment (VMware) Effectively coordinating with service desk and vendors, tracking work pending and monitoring the status of service requests to cater to the SLA and avoid escalations. Administration of Cisco Switches & Wireless Access Points. Setup, Configuration & Monitoring of APC UPS (3000 VA, 1000 VA, 750 VA). Setup, Configuration of Access Card Readers (AC2000) & CCTV Systems (Axis). Configuration of NAS devices for centralized storage & backup (Veeam)  Administration of Service desk (Ticket logging software). Azure AD & Mailbox management, MFA Reset  Setup & troubleshooting laptops, printers, peripherals, telephone systemsand cellular devices. Liaising across departments, vendors, and suppliers to determine user requirements, executing projects, setting service standards, and ensuring quality of performance and users satisfaction. Rendering analytical support on key metrics, project milestones, and departmental priorities.

Abu Dhabi, Uae

Achievements:  Effectively trained new Joiners on IT processes & procedures. Established a Knowledge Management System to ensure sharing of knowledge and a repository for future reference.Key Responsibilities: Diagnosed and resolved a variety of technical issues. Managed end to end IT periphery ranging from desktops, printers, peripherals, telephone systems, and cellular devices. Performed preventive checks on equipment, infrastructure and connectivity. Created, maintained and updated asset lists, serving as the custodian of most IT assets. Undertook small to medium-sized IT projects as instructed by the IT Manager on an ad-hoc basis. Setup and configuring new laptops and desktops. Microsoft SCCM Administration, Patch Management, OS Deployments. Assisted staff with the installation, configuration, troubleshooting and on-going usability of computers, printers, telephones, peripheral equipment and software. Worked with procurement staff to purchase hardware and software, led negotiations and procured the best equipment at equitable rates. Planned and negotiated annual maintenance contracts with vendors and monitored the quality of service provided.