David James

David James Email and Phone Number

Digital Product Lead | Global Technology at McDonald's Corporation @ McDonald's
chicago, illinois, united states
David James's Location
Greater Sydney Area, Australia
About David James

As a digital expert with over 10 years’ experience delivering digital transformation within the fast paced QSR industry, I have demonstrated skill in Project Management, Customer Experience (CX/UX/UI), Omni-Channel Solutions, E commerce, Cross Functional Engagement and Commercialisation. My career is built on hard work, drive and enthusiasm. I have a passion for aligning technology and customer first innovation to the broader company strategy. I have been instrumental in continuously providing thought leadership on a local and global level, significantly contributing to strategic and development road maps, for which I have been recognised for my management and collaboration with cross functional teams. I hold a firm belief of ‘taking people with you’ to deliver a better outcome for all stakeholders.

David James's Current Company Details
McDonald's

Mcdonald'S

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Digital Product Lead | Global Technology at McDonald's Corporation
chicago, illinois, united states
Website:
mcdonalds.com
Employees:
307256
David James Work Experience Details
  • Mcdonald'S
    Digital Product Lead
    Mcdonald'S Apr 2019 - Present
    Sydney, Australia
    Delivering innovation across Digital Products, the role of Digital Product Lead is a central role tasked with developing and orchestrating initiatives across every facet of the customer journey. In this role my focus is on evolving the customer experience, identifying the most meaningful opportunities for our business and customers, and developing capabilities to bring them to life.Key Responsibilities include:• Product Leader focused on transforming business and market strategies into executable, defined product plans.• Lead on CX/UI, global collaboration and localised development.• Drive continuous improvement initiatives to optimize process, stability and overall high quality of products.• In consultation with PMO, Product & Deployment teams, drives alignment and approvals of market-level execution plans against timelines, requirements, dependencies and nuances of market.• Manage and prioritise external development and QA resources to rapidly deliver features, enhancements and fixes to market. • Anticipate and identify key dependencies and risks. Implements appropriate solutions and processes. Build problem-solving capabilities in others.• Ensures key roles and responsibilities are defined and accountability is understood by all stakeholders. • Leverage broad influence and tactical skillsets to effectively work and communicate with large and varied types of constituents.• Collaborate with cross-functional teams for every stage of product development.• Share and implement best practices from our market, corporate and AOW teams. • Act as trusted resource and advisor to address questions and concerns about digital products, capabilities and timelines in the market.• Consult on capabilities & CX for major digital promotions and initiatives.
  • Mcdonald'S
    Digital Product Manager
    Mcdonald'S Mar 2016 - Mar 2019
    Sydney, Australia
  • Mcdonald'S Corporation
    Digital Program Manager
    Mcdonald'S Corporation Sep 2014 - Feb 2016
    Sydney, Australia
    Key responsibilities:• Working with global digital and local functional teams, drives the delivery of a market-level roadmap of digital initiatives owning accountability of execution and buy-in in order to drive the highest business and customer impacts.• Develop detailed market-level execution plans against necessary timelines, requirements, dependencies and nuances of market.• Working closely with the AOW, local IT and Operations functions as well as with cross-functional marketing & communications teams, evaluates, manages and communicates market readiness for deployment of digital initiatives.• Hands-on role in identifying key risks and dependencies against execution and proactively developing solutions against those risks. • Work with AOW and Corporate Digital teams to own and drive continuous improvement initiatives to optimize for speed to scale, consistency, and high quality execution of products.• Leverage broad influence tactic skillsets to effectively work and communicate with large and varied types of constituents.Highlights and Recognition:• Mobile Ordering• Kiosk• McDelivery• Project Management Group• Excellence Award | Feb 2016 | Andrew Gregory | CEO McDonald's Australia
  • Yum! Restaurants International - Pizza Hut Sopac
    Digital Channels Leader
    Yum! Restaurants International - Pizza Hut Sopac Apr 2013 - Aug 2014
    Sydney, Australia
    Key responsibilities:• Digital strategy, marketing & projects: Lead project manager on digital projects. Development, briefing & execution of business strategies across digital media and channels. Management of digital agencies and developers Release management, quality assurance, testing management and final “go live” sign off on all activity.• Management & training of internal resources for accurate and timely support of digital systems for promotions, projects & issues.• Review and report on internal and agency resource performance and progress towards projects and promotional launches to leadership team.• Identify and resolve any issues or disconnects between Marketing, IT & Ops briefing or execution of digital activity.• Identify and share digital best practice from & with other Yum markets.Highlights and Recognition:• Rolled out PayPal payment solutions for digital ordering platforms & in store check in.• Received Einstein Award for excellence in digital strategy and execution. | Baron Concors | Global Chief Digital Officer, Pizza Hut |• Developed promotional mechanics & micro sites for PS4 promotion. | Sony Partnership | 1 Per Hour | 645 consoles | • Helped develop a global CRM pilot for eDM marketing in partnership with international stakeholders.
  • Yum! Restaurants International - Pizza Hut Sopac
    Digital Channels Analyst
    Yum! Restaurants International - Pizza Hut Sopac Jun 2010 - Mar 2013
    Key responsibilities:• Digital marketing & projects: Development, briefing & execution of business strategies across digital media and channels. Management of digital agencies and developers Release management, quality assurance, testing management and final “go live” sign off on all activity.• Provide accurate and timely support and maintenance of digital systems for promotions, projects & issues.• Review and report on key digital KPI’s, forecasting, capacity and resources.• Identify and share digital best practice from & with other Yum markets.Highlights and Recognition:• Received Koru Award for outstanding work on digital platforms. | Graeme Houston | General Manager Pizza Hut SOPAC |• Delivered Android, Gen 3 iPhone & Windows 8 applications and mobile ordering website. | Digital Revenue +30% | Mobile Revenue + 200% | Microsoft Partnership | • Crisis collaboration and speedy resolution of both DDOS and penetration attacks on Digital channels. | Cloud Hosting | Penetration Testing | Load Testing | Whitehat Security |• Received 1+1=3 Award for operational excellence. | Richard Wallis | Head of Operations and Information Technology Pizza Hut SOPAC |• Developed a digital road map with the focus on shifting digital sales mix for Pizza Hut to 60%. • Developed Gen 2 iPhone application closing the gap between Desktop and App functionality. | App Revenue +300% |
  • Yum! Restaurants International - Pizza Hut Sopac
    Assistant Brand Manager – Value Programmes
    Yum! Restaurants International - Pizza Hut Sopac Jan 2010 - May 2010
    Key responsibilities: • Support of digital marketing initiatives and management of digital NPD launches across: Brand Site, Facebook, Desktop Ordering Site• Managing and controlling leafleting & LSM budget.• Marketing lead for all BTL leafleting campaigns from creative concept through to distribution management.• Marketing lead for local store marketing strategy, initiatives, approvals & campaigns.• Working closely with national operations team to ensure all needs were met for BTL activity and NPD launches.• Review and reports on digital & leafleting KPI’s.Highlights and Recognition:• Developed and launched Feed a Friend ‘the first Facebook gift you can eat’. Merging customer loyalty, reward program and social media into a single concept. | Jay Chiat, Social Media Strategy, Silver | IAB Creative Showcase, Runner Up | ADMA, Social Media Bronze | 1.4 Million Impressions |• Developed Gen 1 iPhone App including alternate reality store finder and game element. | iTunes Top 10 free apps | iTunes Featured App | • Developed Single Page Ordering to turn a traditionally linear e-commerce experience into the first one page ordering system of its kind in Australia.
  • Yum! Restaurants International - Pizza Hut Sopac
    Leafleting & Lsm Coordinator
    Yum! Restaurants International - Pizza Hut Sopac Feb 2008 - Dec 2009
    Key responsibilities: • Managing and controlling Leafleting & LSM budget.• Marketing lead for all BTL leafleting campaigns from creative concept through to distribution management.• Marketing lead for local store marketing strategy, initiatives, approvals & campaigns.• Working closely with national operations team to ensure all needs were met for BTL activity and NPD launches.• Support of Digital marketing initiatives and management of digital NPD launches.Highlights:• Developed a “LSM Toolbox” for Franchise partners, enabling simple and efficient LSM creation, print and distribution management while maintaining the highest level brand standards.• Developed a new leaflet distribution strategy allowing funds to be re-allocated into Digital and ATL marketing.

David James Skills

It Management User Experience User Interface Digital Marketing Project Management Problem Management Analitical Windows Mobile Electronic Commerce Strategy/development Cross Functional Team Building Vendor Management Customer Service Strategy Franchising Cross Functional Team Leadership E Commerce Crm Leadership Team Leadership Management

David James Education Details

  • Yum! University
    Yum! University
    Business Administration And Management, General
  • Yum! University
    Yum! University
    Business Administration And Management, General
  • Thomson Education Direct
    Thomson Education Direct
    Marketing/Marketing Management, General
  • Australian School Of Commerce Management
    Australian School Of Commerce Management
    Business Administration And Management, General
  • Balgowlah Boys High School
    Balgowlah Boys High School
    Physical Sciences

Frequently Asked Questions about David James

What company does David James work for?

David James works for Mcdonald's

What is David James's role at the current company?

David James's current role is Digital Product Lead | Global Technology at McDonald's Corporation.

What schools did David James attend?

David James attended Yum! University, Yum! University, Thomson Education Direct, Australian School Of Commerce Management, Balgowlah Boys High School.

What are some of David James's interests?

David James has interest in Science And Technology, Education, Health.

What skills is David James known for?

David James has skills like It Management, User Experience, User Interface, Digital Marketing, Project Management, Problem Management, Analitical, Windows Mobile, Electronic Commerce Strategy/development, Cross Functional Team Building, Vendor Management, Customer Service.

Who are David James's colleagues?

David James's colleagues are Larissa Ferreira, Rosalinda Upp, James Snow Jr., Samad Bouaissa, Lucas Petta, Carlos Romero, John Falco.

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