David Jay Rosen Email & Phone Number

Allen, Tx, Us

Plano, Texas, United States

Plano, Texas

Plano Office

Plano, Texas

Provide Tier 2 and up support to Financial Institutions using our ORB Platform (Online Relationship Banking) Liaise with development and product teams to provide defect resolution strategies and user stories to help improve a product that is on its way to being The Next Big Thing (tm) in Online Banking.

Allen, Texas

We provide outsourced IT services as well as technology consulting to help business owners grow their business through the use of technology. If it blinks and plugs into a wall let us manage it for you while you mange your business.

Managed Projects and Configured solutions based on onsite reviews and use case analysis for +1$ Mil projects at Tier 1 Financial institutions including: JPMC, US Bank, Wells Fargo, Cardtronics in the US and Prosegur Madrid.Analyzed operation center performance & reviewed detailed workflows to produce use-case documentation for customized software solutions.Created technical specification documents for programming and product teams.Provided tailored customer technical support both in person and via phone/ email.Addressed all levels of business audiences for sales support purposes.Leveraged extensive expertise during client consultations from both use and technical POV.Trained all levels of customers on use and maintenance of installed packages.Spearheaded creation and development of barcode tracking software (SDLC) used to capture logistical metrics.Deployed J2EE applications or client/server solutions requiring database, business intelligence and inter/intranet connectivity.Managed 3 ESX virtual server environments with 50 virtual customer mirror sites.

195 Broadway, Ny, Ny

Root Cause analysis of errors for the purpose of improving overall quality and throughput.Production of detailed investment recommendations regarding the installation of new technologies for all Check Processing products.Project management for installation and rollouts of all new or reformed product offerings.Technical support for internal systems as well as desktop computers and application support.Train employees / clients on the use of all services offered to aid in QA and customer service.Assists on all project related teams as the Subject Matter Expert (SME) for Check related products.

Greater New York City Area

Manage staff of 18 people processing over 125,000 checks deposited by over 2000 AEB customers.Establish performance objectives for staff linked to those of senior management along with complete interim and annual performance appraisals.Maintain control of daily workflow by ensuring compliance with all internal AEB guidelines as well as external regulations governing Check Processing.Crosstrain and schedule personnel at various tasks to maximize department production while decreasing overtime.Consultative feedback to Global Relationship Managers and product specialization in check clearing.

Greater New York City Area

Monitor and analyze department workflow and through crosstraining, scheduling and temp placement to alleviate bottlenecks and maximize production.Track weekly production levels of encoding staff for use in volume reports and appraisals.Responsible for tracking and ordering of all supplies.Supply backup to areas lacking in support caused by staff shortagesEnsure proper training of new and current staff.Investigate and resolve differences encountered in client cash letters via reject re-entry and corrections (Unisys Host V310/A14)

Education record

Business Administration

Business Administration

Activities and Societies: Zeta Beta Tau Fraternity