WiseTech Global offers enterprise level on premise and cloud-based end-to-end software solutions for the international and domestic logistics industries.o Aligned WiseTech’s business model and strategic direction into a product roadmap that drove the inception, development and launch of software products for the international freight forwarding industry. o Global responsibility for the integration layer between the CargoWise One software platform and hundreds of government and third… Show more WiseTech Global offers enterprise level on premise and cloud-based end-to-end software solutions for the international and domestic logistics industries.o Aligned WiseTech’s business model and strategic direction into a product roadmap that drove the inception, development and launch of software products for the international freight forwarding industry. o Global responsibility for the integration layer between the CargoWise One software platform and hundreds of government and third party systems, customers, partners and more o Proactively engage with customers to gather feedback, understand their needs, and identify opportunities to enhance product value, accelerate deeper adoption and drive commercial outcomes.o Utilise data analytics and insights to monitor product performance, identify areas for improvement, and make data-driven decisions to drive continuous innovation and inform product strategy.o Drive the day-to-day delivery process, including clearing blockers, and ensuring backlog items are prioritised, developed, and released on time while meeting defined product outcomes. o Act as passionate advocates for our products internally and externally, educating stakeholders on capabilities, benefits, and value propositions. o Balance growth, innovation, and risk informed by market trends, customer needs, and competitive intelligence to deliver a strong uptick in revenue and customer satisfaction whilst reducing technical debt.My achievements included:o Designing and implementing a web portal for partners and users to quickly configure their own bespoke interfaces, providing a new revenue stream, improving the customer experience, reducing delivery times and freeing up valuable resources.o Re-platformed integration layer, migrating almost 500 existing integrations and delivering the improvements in security, stability and scalability required to meet the growing needs of our users.o Collaborating with the CEO and CTO on two strategic acquisitions Show less

MetaPack offer highly configurable global logistics software that connects shippers and their order management, warehouse management, enterprise resource planning and customer relationship management systems with all parcel carriers and alternative drop-off, collection and return solutions.o I was responsible for all presales across Northern Europe, delivering 75+ projects with cross boarder 3PLs, key and corporate retailers and other ecommerce businesses such as Nike, Adidas and ASOS… Show more MetaPack offer highly configurable global logistics software that connects shippers and their order management, warehouse management, enterprise resource planning and customer relationship management systems with all parcel carriers and alternative drop-off, collection and return solutions.o I was responsible for all presales across Northern Europe, delivering 75+ projects with cross boarder 3PLs, key and corporate retailers and other ecommerce businesses such as Nike, Adidas and ASOS ensuring the MetaPack software platform fit with the client’s unique needs and building the business case for its use. o I supported the sales team up to a client’s board level as a technical expert. Providing a prospective client with presentations, product demonstrations and Q&A sessions helping them to evaluate our software platform and understand its value.o I engaged with a client’s stakeholders and operational and technology subject matter experts to understand their technical challenges, define scope and translate complex business requirements into workable technical solutions, overcoming technical or business process challenges.o I presented the requirement and proposed technical solution internally, including integration designs between the client’s systems and our software.o I supported the implementation by a delivery team and obtained PM or BA resource from within the business if required. o I built strategic relationships with internal stakeholders across Sales, Marketing, Product, Delivery and Customer Success teams.o I combined a detailed knowledge of the product suite and its application to business problems, with the ability to engage and influence individuals at all levels across a client’s business, to support major client change processes. o I provided unparalleled market feedback to internal product managers, influencing the roadmap and development of numerous MetaPack products.o I contributed to tender responses, RFP’s and proposals. Show less

Bidvest Food Service operates a fleet of over 800 temperature controlled delivery vehicles supplying fresh, chilled, and frozen products across the UK.o I lead the project to mitigate the impact the 2012 London Olympic Route Network would have on our ability to deliver to our customers. I Identified individual requirements, forecast volumes, undertook cost analysis, and reallocated resources to minimise disruption. I shared findings with drivers and business managers to minimise delays… Show more Bidvest Food Service operates a fleet of over 800 temperature controlled delivery vehicles supplying fresh, chilled, and frozen products across the UK.o I lead the project to mitigate the impact the 2012 London Olympic Route Network would have on our ability to deliver to our customers. I Identified individual requirements, forecast volumes, undertook cost analysis, and reallocated resources to minimise disruption. I shared findings with drivers and business managers to minimise delays and provided detailed information to our customers.o I managed a group of national accounts that were receiving poor service, identifying the root causes, and implemented changes across the business to reduce or eradicate these issues. Significantly improved the customer’s first time order fulfilment from 90% to exceeding the SLA of 99.5%.o I overhauled the customer credit process, significantly reducing credits by targeting the root causes across the company’s warehouses, saving hundreds of thousands of pounds a year.o I managed 50 drivers both on and off the road. This included on the road incidents, accident investigations, tachograph infringements, driver training and driver licensing. Show less

London Dial-a-Ride provides multi-occupancy door to door transport for people within the Greater London area with a permanent or long term disability.o As part of a management team of six, I ran the project to consolidate the six outlying Dial-a-Ride depots into a single Management Control Centre and migrate to a new booking, scheduling, and despatching software. Delivered the project early and under budget.o Became a Trapeze scheduling software product expert, working closely with… Show more London Dial-a-Ride provides multi-occupancy door to door transport for people within the Greater London area with a permanent or long term disability.o As part of a management team of six, I ran the project to consolidate the six outlying Dial-a-Ride depots into a single Management Control Centre and migrate to a new booking, scheduling, and despatching software. Delivered the project early and under budget.o Became a Trapeze scheduling software product expert, working closely with the supplier on its development for application within Transport for London.o Post go live, I first managed the on the road operations of over 400 vehicles and drivers via a team of 8 Vehicle Liaison Officers and pool of 4 support staff, subsequently managing 90 booking and scheduling staff.o Managed all office IT systems and arranged maintenance and upgrades of systems with the IT departmento Managed the contract, budget and use of private hire vehicles across the business Show less

Established in 1707, Fortnum & Mason is a luxury department store and Royal Warrant holder located in Piccadilly. It is recognised internationally for its high quality goods and customer service and as an iconic British symbol.o I was responsible for managing the online order processes of the company’s ecommerce website, working closely with the web developers and marketing team to grow annual revenue from £500,000 to £8,000,000 over a 4 year period.o I designed the online payment… Show more Established in 1707, Fortnum & Mason is a luxury department store and Royal Warrant holder located in Piccadilly. It is recognised internationally for its high quality goods and customer service and as an iconic British symbol.o I was responsible for managing the online order processes of the company’s ecommerce website, working closely with the web developers and marketing team to grow annual revenue from £500,000 to £8,000,000 over a 4 year period.o I designed the online payment processing system and assisting the developers with its implementation.o I was also responsible for a telesales department comprising of 35 members of staff Show less