David Henderson Email & Phone Number

I have extensive and varied knowledge, education, and experience in highly technical fields ranging from IT and software support to advanced electronics systems. My skills however, have only proven as a tool over the years to help me with my true passion which revolves around solving problems and rectifying them with the end goal to improve products, and ultimately help people.I began my journey over 10 years ago installing and servicing high end commercial A/V solutions. This evolved into more focused work on an elite hardware team guiding support teams in advanced troubleshooting and repair for varying touch screen technologies. This was a departure from my education in Electrical Engineering Technology but it taught me valuable lessons about how to use my knowledge as a tool to accomplish a problem and more importantly to never stop learning and growing. I eventually moved on from here and spread my wings from a position where I simply helped troubleshoot and fix products to one where I was able to mold and shape my own position in a quickly growing company. My role still centered around supporting a team of ~40 individuals with the most difficult and diverse technical problems but allowed me to branch out into areas such as product development, hardware failure analysis, software and driver support, technical documentation, training, and allowed me the opportunity to be a trusted voice in product life cycle management and support. I've spent that last 8 years expanding my technical and professional skills in a high growth and constantly changing environment. Over this time, my commitment and passion towards diagnosing, fixing, improving and ultimately solving problems has only gotten stronger. Skills/Experience: Board Level Electronics, Troubleshooting, Problem Solving, Networking, Software and Drivers, Technical Documentation, Audio Video, Information Technology, Networking, Product Development, Customer Support, Technical Drawings, Advanced Computer Technologies such as Thunderbolt 3 and USB, Scopes and Test Equipment

Listed skills include Troubleshooting, Team Leadership, Customer Service, Computer Hardware, and 20 others.