John Bauer is a Web Strategy at StarTech.com. Colleagues describe them as "I worked with John when he was the Director of Digital & Customer Experience. As my peer on the leadership team of CommSec's customer experience team, there were three qualities that I admired and appreciated in John: 1. Strategy & Vision - his vision on where to take the Digital Customer Experience of CommSec's customers (particularly on mobile) was inspirational. 2. Leadership - John was an effective leader of a disparate group of technologists, and had the innate ability to bring them along the journey. 3. Courage & Honesty - one of the more rare qualities in some corporate environments, I always knew that John would not be afraid of "Talking Straight" and addressing the more difficult topics,challenging the status quo and inviting others around him to consider alternative solutions. I miss working with John, and would highly recommend him to any organisation that has the need to envision and create world-class Digital Customer Experiences for their customers and employees. " and "As the manager for Social Business and Emerging Channels at CommSec, I reported to John for more than 3 years, during which time we achieved the launch and growth of CommSec’s industry leading social business program, community and CommSec IQ. John’s single-minded approach to customer centricity drives his team, ensuring that everyone understands why something is being delivered for the customer and the benefit, and importantly makes sure everyone understands and is accountable for how success is measured. He ensures that strategic decisions are supported by data, while maintaining a test and learn approach to new ideas, technologies and platforms where there may be upside for customers. As a business leader he allows his team the space and authority to do their jobs, empowering them all to make necessary decisions to move their business forward, and ensures they are all accountable for success. "