David Jones Email & Phone Number

State College, Pennsylvania Area

Regional Service Provider Segment:Business Markets Division.Mentored new team members by providing product training, pricing exercises, and back office system introduction and instruction to foster success. Achieved 100 % or better quota attainment each year supporting Regional Carrier Account Managers and large Enterprise Accounts Tailored RFI/RFP/RFQ responses to garner technical sales market share Reviewed customer needs and produced viable solutions and equipment recommendations supporting sales efforts.Translated technical specifics for wider audience disseminationQualified capital and network expenditure reports to ensure financial viability of proposals.

Supervised, scheduled, mentored, and coordinated the efforts of the Local Operations Team .Performed the installation and upgrade of equipment in the Central Office facility and on Customer Premise to increase network coverage and functionality.Detailed Sonet Network Equipment DesignSubmitted site package documentation for installations to network coordinators to ensure accurate facility record keeping. Provided Rack Elevations, Bay/ Panel / Jack equipment assignments and DSX / OSX CFA Specifying and Ordering Metro-Switched Ethernet Equipment Solutions Attended weekly staff meetings and communicated progress and any project delays Prioritized inventory replenishment to maintain adequate resource allocationOrganized Operations team meetings to provide weekly goals

Installation of CPE for small to medium sized business Lucent and AT&T PBX Equipment :Installed structured cabling and common equipment to BellCore standards; Delivered outstanding support to ensure continued customer satisfaction leading to repeat business Encouraged administrator training for liaisons to guide customer effort on internal resolution of end user issues. Investigated customer reports to discover root cause for chronic trouble and suggested solutions to rectify issues

Ba, Computing And Information Science

Mis

Activities and Societies: Kappa Delta Rho - Omega Chapter

Diploma