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I am David. My business analyst career has allowed me to work across a diverse range of industries, including telecommunications, fast manufacturing and consumer goods, insurance, state and federal government, extractive resources, emergency management, and higher education. My role is to understand the needs of business stakeholders, comprehend their goals, processes, and constraints, identify the challenges and opportunities, then communicate these findings and specify the changes to address them.I have had the opportunity to work in a variety of domains of knowledge, from telecommunications billing, budgeting, financial planning, managing licences, corporate responsibility, and lesson management (to recording critical observations and implementing the lessons). In addition, I have worked at a software company and enjoyed collaborating with clients to assist in achieving their goals with the product. These experiences have helped me better understand business operations, environments, and strategies. My most recent work in higher education has been fulfilling, focusing on curriculum management, scholarship lifecycles, and philanthropic gift management.This wide-ranging experience from various industries and work environments has enriched my perspective on business analysis. I have worked in I use this experience to provide detailed assessments and offer valuable insights. I am always looking for new challenges in different sectors where my analytical skills and business understanding can be put to effective use.I am enthusiastic about the field of business analysis. I have had the privilege to develop and co-convene a popular Business Analysis Special Interest Group at the Australian Computer Society, invited to review papers as a practitioner for IEEE Requirements Engineering Conferences, and served on the Australian Chapter of the IIBA board. These roles allowed me to contribute to building a community of business analysts and promote knowledge sharing in my field while honing leadership skills.Colleagues know me for my diligence, dedication, and, most of all, my ability to adapt. I am not just an analyst—I am a communicator, helping to turn complex business needs into practical, understandable insights. I perform best in environments that provide challenges and opportunities for growth.This version maintains a solid and confident yet understated tone, avoids jargon, and includes the information you provided about your roles at the Australian Computer Society, IEEE, and IIBA.
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Senior Business AnalystUnswSydney, Nsw, Au -
Senior Business AnalystLaing O'Rourke Nov 2023 - PresentNorth Sydney, New South Wales, Australia -
Senior Business AnalystUniversity Of Sydney Dec 2019 - Nov 2023Sydney, AustraliaDavid has been instrumental in driving transformative projects across various departments. His work is characterised by a holistic approach to business analysis—integrating data analytics, requirement gathering, and stakeholder collaboration to generate high-impact solutions. From overseeing extensive philanthropic fund management projects to crafting a new curriculum management system, David has been pivotal in enhancing operational effectiveness. Here are some key contributions during his tenure:• Philanthropic Expenditure Planning and Tracking: Lead BA in a complex, cross-functional, three-year project to revamp the management of philanthropic funds. Responsibilities ranged from process analysis, requirement gathering, data analysis, modelling, and backlog management to assisting with system design and coordinating with external vendors for system integration and customisation.• Internal CRM for Finance: Collaborated with Financial Services to elicit requirements and create a comprehensive vision and scope document.• Scholarship Management and Lifecycle Tracking: Conducted data analytics and reporting to guide scholarship allocation decisions.• Curriculum Management System: Managed from requirement gathering to system design, coordinating with external vendors for seamless system integration and customisation.• Skills Uplift: Regularly delivered talks to the Business Analyst Community of Practice, covering various BA skills for audiences of up to 25 BAs. -
Senior Business AnalystFire & Rescue Nsw Jan 2019 - Jun 2019Sydney, AustraliaAnalyse and document the scope, feasibility, options and high level requirements for a Lessons Learned Management System, which will conform with standards set by the NSW Office of Emergency Management and aligned with best practice as set out in the Lessons Management Handbook 8 (Australian Institute for Disaster Resilience 2013). -
Senior Business AnalystTransport For Nsw Jan 2017 - Dec 2018Sydney, AustraliaDavid worked on a small team to specify and implement the IT solution for the NSW Point to Point Transport Commission. Including acting as the Senior Business Analyst, for new greenfield initiatives including * Taxi Licence Plate Tendering System – including an online system for people to bid on available Taxi Licences, and the accompanying Tender governance * Taxi Licence Management System – including a Self-Service System for licence holders* Passenger Services Levy System – including online submission of Levy Returns, calculation of levy, handling of objections and communication of debt to Revenue NSW . The $1 levy is charged for each ‘passenger service transaction’ provided as a result of a taxi being hailed in the street or taken from a taxi rank, or for each taxi or other type of hire vehicle booked via the internet, phone or other means)* Audit Management System – including a handheld mobile application for use by Auditors to conduct an Audit at remote sites.* System to Manage Law Part Codes – which specify criminal charges, safety offices and serious driving offences are of relevance to the Commission, publishing these codes to the Roads and Maritime Service and NSW Police for data collection and reporting.* Migration of Electronic Records – from the Roads and Maritime Services to the Commission for some of the initiatives cited above. -
Senior Business AnalystWorleyparsons Jul 2015 - Sep 2016North Sydney -
Consulting Business AnalystWorleyparsons Apr 2014 - Jun 2015North SydneyCurrently working a Project (within the Global iM Sourcing Program) to redesign the operating model of the Global IT Department (known as iM). -
Senior Business AnalystBoréalis Sep 2011 - Apr 2014Brisbane, Australia -
Consulting Business AnalystQgc - A Bg Group Business Aug 2012 - Jun 2013Brisbane, AustraliaProvided business analysis services on a Boréalis project to scope and implement a stakeholder management solution. -
Consulting Business AnalystRichards Bay Minerals Nov 2012 - Feb 2013Richards Bay Area, South AfricaProvided business analysis services on a Boréalis project to implement a solution for the management of compensation claims and the management of heritage sites. -
Consulting Business AnalystOrigin Energy May 2012 - Aug 2012Brisbane, AustraliaProvided business analysis services on a Boréalis agile project to implement a tenure management solution. -
Consulting Business AnalystQgc - A Bg Group Business Feb 2012 - Jun 2012Brisbane, AustraliaProvided business analysis and training services on a Boréalis project to scope and implement a grievance management solution. -
Consulting Business AnalystTalisman Energy Oct 2011 - Dec 2011Calgary, Canada AreaProvided business analysis services on a Boréalis project to scope and define the business needs and stakeholders requirements for stakeholder engagement solution. -
Senior Business AnalystSantos Ltd May 2010 - Aug 2011Brisbane, AustraliaStakeholder Engagement & Stakeholder Relationship Management - The Gladstone Liquefied Natural Gas (GLNG) project relies on sustainable relationships with thousands of external stakeholders. Stakeholders include landholders, property managers, utilities, government, but not least, the general community. David gathered initial requirements, and put together RFT for a Stakeholder Relationship Management System that integrated well with the Santos Corporate Geospatial System. After managing the vendor evaluation and selection process, David assisted the vendor during the Implementation Scoping Phase. -
Senior Business AnalystPrescience Technology May 2010 - Aug 2011(Contracting to Santos) -
Senior Business AnalystIag Nov 2009 - May 2010Sydney, Australia* Large Project Introduce New Insurance Products - this is an ongoing project, to introduce new products and features to IAG (NRMA's and RACVs) existing range of home products. It is complicated multi-million dollar initiative with many dependencies and stakeholders. David held workshops, interviews, scope discovery sessions, and delivered high-level requirements, documented business rules and Use Cases.* User Interface Requirements for Claims Lodgement system - this project was to write the requirements for changes to the user interface claims lodgement system, to cater for new types of repairers, and streamline the claims fulfilment process.* Removal of Amex and Diners - completed and delivered the requirements to remove the ability to process Amex and Diners cards -
Senior Business AnalystTourism Australia Oct 2007 - Oct 2008Sydney, Australia* Standardise ad hoc Finance Reporting Business Rules - a project to review the reports support the cash management, governance, compliance, budgeting, forecasting and project management processes a Tourism Australia. The aim was to research the Business Rules and processes that underpin financial reporting.* Business Requirements for finance Reporting Data Mart - involved analysing the finance reporting needs and issues, writing the requirements for a new data mart, and prototyping various solutions.*Automated Invoice Capture and Processing Analysis - to automate the invoice processing (accounts payable) - involved detailed analysis, modelling and costing of the existing process, studying best practice, writing a white paper for review, a Business Case. This project is now ready to enter the Request for Proposal stage.* Major Project Approval (MPA) Process Improvement - the MPA process is the backbone governance process that ensures that all Tourism Australia's marketing initiatives remain on track through the year. This project involved analysing the "as-is" cross-functional process, designing new business process and writing the training documentation. Involved process review, root-cause analysis, BPMN modelling, process review and workshops.*Agreement Management System - assist teams clarify business process, create enthusiasm, identify and promote business benefits and objectives for a bespoke system to manage contracts with Suppliers, Vendors and Partners. Business Analysis included writing the business and system requirements, prototyping, and modelling business domain, data structure, data flow, workflow, and Use Cases.* Global Budgeting and Forecasting System - refine the scope, resolve conflicts, wrote requirements, prototypes, Use Cases, test cases and help documents for a bespoke Budgeting and Forecasting integrating into Oracle Financials. Tourism Australia deployed the solution around the world. -
Senior Business AnalystChrisco Hampers Australia Ltd Oct 2005 - Oct 2007Sydney, Australia* Business Process Analysis for Logistics Track and Trace System, 2007 - completed Use Case descriptions and refined business requirements for a project nearing completion. The objective was to implement a track and trace solution. The Use Cases became basis for testing and running the pilot.* Business Process Reengineering, 2007 - conducted workshops to elicit business needs, and modelled "to be" business process for mail-order catalogue development. This complex, cross-functional business process takes a year to complete one cycle, and has interdependencies to all of the other major business processes.* Information Technology Strategy Team, 2007 - participated in a 5-member team to design a strategy plan for the IT department. The project involved examining consumers of and resources available to the IT department. The team discussed the availability, appropriateness and relevance of new technologies and setting these against the company's business and IT constraints.* Online Gift Registry for a Major Retail Chain, 2007 - Chrisco was in negotiation with a major Australian retail chain to outsource their gift registry. Interviewed management and consultants, refined the scope, wrote requirements, personas, usage scenarios, prototypes, and analysed inter-company data flow options.* Customer Relationship Management System, 2006 - this project was to replace the company's legacy CRM. The challenge was to lead stakeholders to take ownership of the new system and to prioritise their requirements. Activities included functional and non-functional requirements, personas, scenarios, Use Cases and prototypes. I adopted a "user centred design" approach, combining interaction design with requirements analysis. * Project Scoping, 2005 - conducted interviews and document review to write a new vision and scope document for a major development project. The project had already failed twice. This re-scoping was necessary to help refine the stakeholder expectations.
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Business AnalystSimplus Pty Ltd 2002 - 2005Sydney, AustraliaDavid performed a wide variety of roles including business analysis, managing a business analysis team, project management, database design, report analysis and data analysis. Projects included:* Wireless Internet Resale, 2005 - this project was to bring wireless Internet product to market , employing new type of service provision, affecting every area of the business and its systems. David reviewed of business rules to help the business adapt, facilitated workshops, problem resolution sessions, requirements analysis and documentation.* Prepaid Mobile Sales, 2004 - developed and managed requirements to implement prepaid mobile product into the business, and to develop an on-line sales system. This project involved on-line sales process analysis, data analysis and integration, and analysis of downstream affects of major changes to an already complicated legacy billing system.* On-line Customer Re-contracting System, 2004 - documented the business rules for upgrading customers to new plans, managed the requirements for a new secured online system for authenticated mobile dealers. The system, which was intended for use by sales people in retail outlets and in call centres, presented a major challenge in that it was to incorporate and automate the cool-off legislation in each State.* On-line Wholesale Fulfilment System, 2003 - reviewed existing wholesale process and systems developing requirements for a new system, which included process improvements and new features including a secured online wholesale ordering. David went on to project-manage this development to completion. -
Business AnalystRslcom 1998 - 2002David's roles included business analysis, VB and SQL Server (database) development, development team management, and database design. Below are some of the projects:* CRM and Billing Operations Software, 2000 - travelled to the UK to provide advice for this multi-multimillion-dollar purchase, then participated in the detailed business analysis for an eventual successful implementation.* Billing and Operations Support System, 1999 - analysed, designed and implementation of a system to receive feeds from company switches and from Telstra, built a service provisioning system for customer service that integrated with the billing system.* Other projects include - data analysis and implementation of inter-company data migration projects, requirements and development of billing operation changes. Development of requirements for outsourced document management system, the database design and development for Telstra E-Billing Integration.
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Frequently Asked Questions about David Randall
What company does David Randall work for?
David Randall works for Unsw
What is David Randall's role at the current company?
David Randall's current role is Senior Business Analyst.
What is David Randall's email address?
David Randall's email address is ra****@****ail.com
What is David Randall's direct phone number?
David Randall's direct phone number is +614024*****
What schools did David Randall attend?
David Randall attended University Of Technology Sydney, University Of Technology Sydney.
What are some of David Randall's interests?
David Randall has interest in Science And Technology, Arts And Culture.
What skills is David Randall known for?
David Randall has skills like Requirements Analysis, Requirements Gathering, Business Requirements, Business Analysis, Analysis, Sdlc, Requirements Management, Uml, Quality Center, Interviews, Negotiation, Business Transformation.
Who are David Randall's colleagues?
David Randall's colleagues are Vahlenna T., Michal Kasprowicz, Adam Miles, Neil Smith, Lee Johnson, Gabriella Pirozzi, Joel Blanchflower Engtech Mice.
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