Dave Kramer Email & Phone Number

Merrill, Wisconsin

Merrill, Wisconsin

•As a Discovery Administrator in ServiceNow, I ensured daily maintenance, swift issue resolution, and crucial updates for Discovery and CMDB, ensuring uninterrupted critical IT processes.•Proficiently oversaw comprehensive maintenance and daily support for multiple systems, ensuring high availability, precision, and bolstering end user confidence through impeccable service delivery.•Led projects ahead of schedule, achieving up to 20% under budget.•Proactively identified and managed cost-saving opportunities, resulting in nearly $40,000 in savings during a single budget cycle, showcasing a keen eye for efficiency and optimization.•Act as the primary contact for valued customers and key vendors, providing expert technical guidance and unwavering support to ensure their satisfaction and confidence in our services.

Wausau, Wisconsin, United States

•Manage IT applications encompassing the Birthing Center, Laboratory, Heart and Vascular Institute, Pharmacy, and Sleep Lab, ensuring their smooth operation and optimal performance.•Managed user setup and security for departmental applications, leading training for technicians and staff.•Worked on projects related to the integration of new healthcare technologies and third-party applications to enhance patient care and operational efficiency.•Monitor data exchange and integration processes, addressing any discrepancies or failures promptly to maintain the accuracy of patient records and clinical workflows.•Managed the setup of user accounts, security configuration, and data privacy for specialized departmental applications, prioritizing both security and the confidentiality of patient care information.

Wausau, Wisconsin Area

•Configured and installed banking and remittance processing hardware and software for customers nationwide, ensuring network setup and functionality.•Trained customers in operating and maintaining computer resources to run self-sufficiently.•Acted as a subject matter expert, providing technical support and guidance to departmental staff.•Conducted regular system maintenance and monitoring, identifying and troubleshooting issues to maintain optimal performance & availability.•Customized banking processing software according to customer acceptance criteria & state and federal laws, significantly contributing to the development of financial software.

Schofield, Wisconsin, United States

•Played a pivotal role in overseeing multiple stages of piston ring development, ensuring seamless and efficient production processes.•Assumed responsibility for meticulously testing and approving only the highest quality products, maintaining rigorous quality standards.•Acted as a key member of the training team, actively contributing to the onboarding of new employees, sharing knowledge and expertise.•Set high standards for production expectations across various operational areas, fostering a culture of excellence and efficiency.

•Successfully completed elite US Army Ranger leadership course•Recognized as a high-achieving soldier & rewarded with fast-track promotion•Demonstrated proficiency in weapon systems and equipment.•Trained team members in safety procedures, emphasizing the importance of adherence to established safety standards in high-pressure situations.•Awarded for outstanding performance, achievements, and meritorious service in various military roles.•Complied with all military rules and regulations, displaying a commitment to maintaining a high level of discipline and respect for authority.