David Lambert

David Lambert Email and Phone Number

Service Operations and Delivery Lead @ Call Andy! Macintosh Consulting
Framingham, MA, US
David Lambert's Location
Framingham, Massachusetts, United States, United States
David Lambert's Contact Details

David Lambert personal email

n/a
About David Lambert

David Lambert is a Service Operations and Delivery Lead at Call Andy! Macintosh Consulting. He possess expertise in process improvement, customer service, leadership, team building, customer satisfaction and 29 more skills.

David Lambert's Current Company Details
Call Andy! Macintosh Consulting

Call Andy! Macintosh Consulting

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Service Operations and Delivery Lead
Framingham, MA, US
Website:
callandy.com
Employees:
6
David Lambert Work Experience Details
  • Call Andy! Macintosh Consulting
    Service Operations And Delivery Lead
    Call Andy! Macintosh Consulting
    Framingham, Ma, Us
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  • Call Andy! Macintosh Consulting
    Service Operations & Delivery Lead
    Call Andy! Macintosh Consulting Mar 2024 - Present
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  • Call Andy! Macintosh Consulting
    Service Coordinator
    Call Andy! Macintosh Consulting May 2021 - Mar 2024
    Boston, Massachusetts, United States
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  • Surefire Local
    Digital Marketing Strategist
    Surefire Local Oct 2019 - Apr 2021
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  • Custom Ink
    Fundraising Specialist And Volunteer Team Lead
    Custom Ink Dec 2016 - Aug 2019
    United States
    Empower organizers by providing guidance into how to create a successful fundraiser through the design and sale of custom community apparel and promotional products. Accomplishments include optimizing over 2,500 fundraisers of varying sizes in a diverse selection of nonprofit sectors.
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  • Custom Ink
    Digital Marketing Intern
    Custom Ink Dec 2017 - Mar 2018
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  • Custom Ink
    Fundraising Team Advisor
    Custom Ink Mar 2016 - Dec 2016
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  • Philips Lifeline
    Customer Service Project Manager
    Philips Lifeline Sep 2012 - Jan 2016
    Framingham, Ma
    - Key member of cross functional startup department responsible for process improvement, project management and introduction of new products and systems.- Pivotal in testing and implementation of new equipment, design of protocols and work flows, and structure of departmental responsibilities. - Designed and led ‘special task’ training and assisted in the training and mentoring of new hires. - Responsible for day to day floor management responsibilities including monitoring staffing levels for service and emergency queues, approving time off requests, facilitating resolution of escalated calls, serving as subject matter expert in many areas, responding to inquiries from internal and external customers and providing leadership and direction to team members.
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  • Philips Lifeline
    Senior Personal Response Associate
    Philips Lifeline Oct 2011 - Sep 2012
    Framingham, Ma
    - Offered guidance to a team of 30 Personal Response Associates, while responsible for daily staffing and service levels. - Facilitated resolution of calls escalated to the Senior Line, addressing concerns with compassion and understanding. - Assisted supervisor in selection of new hires and produced individualized development plans and training rotation. - Created quarterly team newsletter, keeping department apprised of pertinent team information.
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  • Philips Lifeline
    Personal Response Associate
    Philips Lifeline Nov 2010 - Oct 2011
    Framingham, Ma
    - Delivered superior service in a fast paced emergency call center while consistently exceeding all department expectations. - Maintained a calm and caring demeanor while interacting with elderly and medically at risk individuals. - Managed information updates to subscriber accounts to ensure communication of accurate information. - Shared knowledge and support while mentoring new associates and serving as an ‘acting’ senior representative.
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David Lambert Skills

Process Improvement Customer Service Leadership Team Building Customer Satisfaction Training Coaching Product Launch Management Microsoft Office Microsoft Excel Powerpoint Public Speaking Product Development Customer Engagement Employee Relations Microsoft Word Cross Functional Team Leadership Project Management Written Communication Lean Thinking Highly Versatile Sales Operations Call Centers Medical Devices Strategic Planning Account Management Troubleshooting Team Leadership Teamwork Business Process Improvement Leadership Development Time Management Fundraising

David Lambert Education Details

Frequently Asked Questions about David Lambert

What company does David Lambert work for?

David Lambert works for Call Andy! Macintosh Consulting

What is David Lambert's role at the current company?

David Lambert's current role is Service Operations and Delivery Lead.

What is David Lambert's email address?

David Lambert's email address is da****@****ndy.com

What is David Lambert's direct phone number?

David Lambert's direct phone number is +160339*****

What schools did David Lambert attend?

David Lambert attended University Of New Hampshire, Coursera.

What skills is David Lambert known for?

David Lambert has skills like Process Improvement, Customer Service, Leadership, Team Building, Customer Satisfaction, Training, Coaching, Product Launch, Management, Microsoft Office, Microsoft Excel, Powerpoint.

Who are David Lambert's colleagues?

David Lambert's colleagues are Andy Chua, Kristen Hansen, Peter James Hewitt, Thien H..

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