Accomplished, team-oriented executive with proven results. Exceptional ability in leading initiatives that focus on business strategies to meet today's changing business and understanding the need to be versatile, flexible, and provide the highest level of customer service in a team-centered environment that meets and exceeds the company's goals.➢ 20+ years of extensive operational management. In various organizational levels Manager, Vice President and CEO.➢ 20+ Experience in Financial Services and Lending Operations➢ 20+ years of Mortgage Banking Industry experience, including loan closing documentation➢ 10+ years of loan accounting and balancing➢ 20+ years of progressive management in process/production, call center, underwriting, and risk management.➢ Proven track record of increasing ROI at every organization that I have work for.➢ Streamlined, modernized, and transitioned various departments from a manual process to a highly efficient, automated process-centered providing the highest customer satisfaction levels.➢ Manage a team of Business Development professionals that had annual sales of over five hundred million dollars.➢ 20+ years of supervising and coaching professional staff, work assignments, and overall performance in a cohesive and positive environment that ensured maximum efficiency and profitability for the company.